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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Defining and delivering digital product capabilities that improve customer and colleague experiences and drive measurable business outcomes
Partners with business, design, engineering, data, and operations to shape product vision and roadmap
Translate needs into clear requirements, prioritize work based on value and feasibility, and ensure high-quality delivery from discovery through launch and ongoing optimization
Owns product performance through KPIs, stakeholder communication, and continuous improvement
Requirements:
5+ years of experience in digital product management (or closely related product role)
5+ years of experience owning a product roadmap and backlog
5+ years of experience prioritizing work using customer value, data, and delivery constraints
5+ years of experience defining and tracking product success metrics/KPIs and using insights to iterate
5+ years of experience partnering closely with engineering, design, and business stakeholders in an agile environment
5+ years of experience working with cross-functional teams to deliver products from discovery through launch
Bachelor’s degree in business, Computer Science, Information Systems, Data/Analytics, Engineering, or related field (or equivalent work experience)
Nice to have:
Experience building digital products for contact center / servicing workflows (agent tools, CRM integrations, case management, call routing, knowledge content)
Strong written and verbal communication skills, including ability to influence without authority
Experience delivering AI-enabled experiences (agent assist, summarization, intent detection, decision support, workflow automation) with clear governance and measurement
Familiarity with healthcare/payer domains and regulated environments (claims, benefits, eligibility, prior auth, member/provider servicing)
Experience with journey mapping and translating service pain points into product requirements and adoption plans
Strong partnership experience with data science/analytics to define KPIs, run experiments, and improve outcomes over time
Experience coordinating across multiple tech teams and stakeholders (platform teams, security/compliance, operations), including handling dependencies and release planning
Experience with process and framework adoption (standardizing templates, intake, prioritization, and meeting cadences across multiple PMs)
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching