Manager-Digital Product Management Job at Amex (Phoenix)

Senior Manager-Digital Product Management

You will be joining the Enterprise Digital Experiences team (EDX). EDX seeks to ...

Location

United Kingdom , London

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

3+ years’ experience as a product manager within a user-centric, digital product development team
Qualitative and quantitative customer research experience
Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions
Highly organized - you are great at research and documenting your learnings
Loves dealing with fast pace and changing needs
The ability to set a high bar for your team and empower them to achieve great results
A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
Excellent written and verbal communication skills

Job Responsibility

Define the product vision, strategy, roadmap and growth opportunities to grow and scale native acquisition in the Amex app
Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
Work closely with your partners (engineering, marketing, design, analytics) and colleagues to create and maintain a feature backlog and support and grow native acquisition experiences in the app
Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
Keep up to date with industry, competitor, Agile methodologies, and new trends for building software experiences
Define, collect and report on metrics that are clear and concise and able to articulate the impact of decisions
Ability to shape product programs and their KPIs
Managing the product life cycle from ideation to tactical execution
Directly manage an associate product manager on their own deliverables and professional development

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Senior Manager-Digital Product Management

The Senior Product Manager leads the strategy, roadmap, and execution for Mercha...

Location

India , Bengaluru Urban

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

8+ years of Product Management experience, preferably in platform or data products
Strong understanding of onboarding workflows, validation checks, control frameworks, and data governance within BFSI
Strong understanding of data models, relational tables, entity relationships, APIs, data ingestion, and ETL processes
Proven ability to convert business requirements into scalable technical features
Strong command of the Product Management lifecycle with application of Scaled Agile delivery
Experience working closely with Technology as integrated partners
Ability to think globally and drive process standardization while adapting to regulatory or market-specific requirements
Strong BFSI regulatory awareness with risk-informed product decision-making
Strong people leader with experience managing multiple direct reports, performance management, coaching, development planning, and talent calibration
Excellent communication, stakeholder management, and cross-functional facilitation skills

Job Responsibility

Design and execute the capability roadmap supporting Merchant Onboarding journeys and Merchant Non-Financial Data platforms
Define product vision, priorities, and policies impacting onboarding processes, data controls, and platform governance
Ensure robust onboarding workflows, validation checks, and control frameworks are embedded within the non-financial data platform
Balance short-term tactical enhancements with long-term strategic modernization of onboarding and System of Record capabilities
Lead user-level product discovery sessions to define scalable, compliant, and customer-centric solutions
Translate business requirements into scalable technical features, high-quality user stories, and structured data specifications
Lead feature definition workshops, backlog grooming, and scope prioritization sessions
Establish acceptance criteria, define test strategy, and author UAT cases to ensure quality and compliance
Oversee data models, relational tables, entity relationships, APIs, data ingestion frameworks, and ETL processes supporting onboarding controls
Ensure strong governance of the Merchant Non-Financial Data System of Record (SOR), including data integrity, lineage, reconciliation, and quality controls

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Senior Manager-Digital Product Management - DSAR

Enterprise Data Management & Products (EDMP), a key part of our Technology organ...

Location

United Kingdom , London

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

5+ years of experience within Product Management or oversight function
Demonstrated excellence in Product Management and leading cross functional teams delivering technology-driven business solutions across the Enterprise
Experience in and knowledge of the Data Privacy space, with a particular focus on highly complex data and automated solutions catering for multiple markets and regulations
Experience leading and coaching multiple high performing junior product owners and delivering through a team
Highly organized and self-motivated individual who can combine problem-resolution, insights-driven prioritization, and ability to influence across band levels to achieve critical business goals
Rigorous attention to detail, with demonstrated proficiency in creating transparent, well-communicated, and scalable processes and communications, while leading the implementation of those processes across a matrixed environment
Confidence in decision-making in complex and ambiguous situations
comfortable troubleshooting and aligning conflicting interests
Ability to understand and communicate complex technical concepts and processes to a wide variety of audiences
Proactive analytical skills with a keen eye towards implications on strategy and capability impacts

Job Responsibility

Develop, continuously refine, and execute the vision and product strategy for the Data Subject Request Processor platform and associated data discovery and integration at American Express, including regular assessment of the global regulatory environment to inform future platform needs
Work across the DSAR team to develop, communicate, and execute on our core roadmap across prioritized markets and DSAR types
Build relationships and drive strategic alignment with critical business partners such as International Privacy Risk Management and Global Servicing to evangelize and get buy in to our DSAR technical solutions, and manage responses to regulatory initiatives affecting our portfolio
Work with the DSAR product team in the development and maintenance of required program collateral and assets, including roadmaps, updates, project tracking, and informational hubs/documents for partner engagement
Partner with Engineering to develop automation and reporting solutions that are both compliant, yet built to scale and achieve business goals
Coordinate with International Privacy Risk Management and Global Servicing to prioritize significant incoming business demand
Line management of junior product associates

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Senior Manager-Digital Product Management

The Network Delivery team works to deliver a full-scale modernized Network inclu...

Location

India , Bengaluru Urban

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, computer science engineering, or related experience required
5+ years of experience as a Product Owner or Product Manager, with solid understanding of SAFE Agile methodologies
Project management and planning experience preferred along with working experience on Rally
Proven track record of change management and delivery in complex and highly matrixed organizations
High intellectual curiosity, with excellent creative and critical thinking and problem- solving skills
Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams
Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations
High energy, an optimistic attitude, and a good sense of humor

Job Responsibility

Support the delivery lifecycle through solid engagements & efficient partnership with Customers, Product teams & Technology partners aligning to the enterprise strategy
Strategy for network capability & Enterprise Strategic top priorities (STPs)
Execute the product development
Partner with Quality team aligning to the “Shift Left” strategy through early engagements on features and release timelines
Ensure individual releases across the program drive the successful value delivery on the key program milestones and this delivery is of high quality
Maintain the delivery pace of the program, without capacity waste
Manage relationships across multiple business stakeholders like Program Owners, PD&I teams, TD&E & Envisioning teams to support the STPs roadmap through efficient delivery
Maintain clarity of the minimum viable program delivery and ensure the program has the capacity to deliver its core potential and capabilities
Breaking down high-level milestones into requirements, user stories, and acceptance criteria
Reviewing and accepting engineering deliverables, ensuring they meet all of your requirements

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Senior Manager-Digital Product Management

The Consumer New Product Development (NPD) team is responsible for leading large...

Location

United States , New York

Salary:

123000.00 - 215250.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Self-starter with track record of excelling in a fast-paced environment
A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus
Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements
Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities
Excellent understanding of lending and card business drivers
ability to interpret financial information to identify opportunities and develop business strategies
Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains
Experience with product ownership in an agile or scaled agile delivery environment is a plus
Experience working with Microsoft office suite (Excel, Visio, Powerpoint, Word)

Job Responsibility

Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results, improve customer experiences, and increase agility in product development
Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs
Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch
Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology. Integrate customer research, usability studies and market analysis into actionable product requirements
Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance
Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes
Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy
Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

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