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Are you an experienced Product Manager with a passion for solving complex problems through technology and delivering meaningful value to clients? We are seeking a Manager, Product Development to serve as a tenured Product Manager and thought leader supporting @ Work’s foundational capabilities. This role will focus on evolving and uplifting core platform features, such as status tracking and program hierarchy, that are widely used and deeply integrated across the broader ecosystem. Success in this role requires strong product delivery leadership, an understanding of platform architecture, and the ability to anticipate downstream impacts across interconnected systems. The ideal candidate is a strong driver with experience launching and scaling digital products in an agile environment. They bring strategic thinking, clear communication, and organizational excellence, along with a proven ability to operate effectively within a matrixed, high-performing environment. The role emphasizes end-to-end product delivery, with exposure to go-to-market activities as we launch global digital experiences, including developing client-facing materials, partnering with compliance, and engaging regularly with key enterprise clients.
Job Responsibility:
Ownership and accountability of the requirements and delivery of the Product Management experience for GCS customers across multiple products
Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product
Build and manage a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams
Facilitate resolution of risks, issues, and changes
Champion the product vision and roadmap with key stakeholders, Product Owners and engineering teams
Participation in and support of agile practices and ceremonies to reinforce agile development and incremental delivery
Collect, analyze and take action on customer feedback and sentiment of the digital journeys in your remit
Establish the product’s goals and review success metrics to achieve commercial success and develop appropriate tracking and reporting to measure performance post – launch to support evaluation of future investments
Requirements:
Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities in a matrixed corporate environment
Strong verbal and written communication skills with the ability to influence senior leaders
Excellent customer experience intuition
demonstrated success in creating innovative and user-friendly products and customer-facing features
A proven track record of driving digital innovation and business metrics with a customer-first mindset
Highly organized - you are great at research and documenting your learnings
A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
Bachelor’s degree
Nice to have:
4+ years of experience as a product owner and/or product manager role
PMPO certification or like
Demonstrated ability to conceptualize and deliver new platform capabilities, participate in defining specifications, lead conceptual business architecture, collaborate within and across teams on design and delivery, manage project and be able to interpret results
What we offer:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program