Manager, Digital Product - Client & Clinical Experience Job at CVS Health (Work at Home, Arizona)

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

New

Senior Manager, Digital Product - Client and Clinical Experience

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

130295.00 - 260590.00 USD / Year

CVS Health

Expiration Date

March 30, 2026

Requirements

7+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field
7+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products
Strong critical thinker who makes balanced, insightful decisions
Prioritizes work with an appropriate sense of urgency
Fact-based problem solver
Works collaboratively to establish strong working relationships
Self-starter
Creates a safe environment for everyone
Effective at sharing information by tailoring communication style
Comfortable and confident to lead team discussions

Job Responsibility

Define the Epic/initiative vision through a deep understanding of customer needs
Drives alignment of end-to-end experiences across products and channels
Responsible for reviewing and aligning roadmaps and workforce management tools
Supports Product Management to develop feature-level roadmaps
Manage backlogs for products, experiences, and/or lines of business
Lead a cross-functional product team through discovery and define scope
Leads identification of exploration enablers needed and owns discovery and architectural runway
Collaborates closely with engineering, design, engineering, architecture, operations and other team members using agile practices
Interface and partners with Product Strategy to communicate progress, insights, and risks
Collaborate with business partners to deeply understand their business strategies

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Manager, Digital Product - Client & Clinical Experience

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

101970.00 - 203940.00 USD / Year

CVS Health

Expiration Date

March 30, 2026

Requirements

5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field
5+ years required experience in software product management, with demonstrated success in building large-scale consumer-facing products
Strong critical thinker who makes balanced, insightful decisions
Prioritizes work with an appropriate sense of urgency
Fact-based problem solver
Collaborative style
Self-starter
Creates a safe environment for everyone
Communicates concepts in a clear and understandable manner
Thinks beyond the day-to-day, taking a long-term, big-picture view

Job Responsibility

Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog
Leads refinement sessions, provides applicable feedback on user stories
Supports testing, deployment, release, and post-release activities
Works directly with engineering and others to optimize the working team model
Uses performance data to identify issues quickly and develop new insights
Tracks team metrics that contribute to product objectives and key results (OKRs)
Collaborates closely with engineering, design, architecture, operations and other team members
Produces the product or experience demo and presents to stakeholders
Serves as the point of contact for feature delivery

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Senior Customer Success Manager

As a Senior Customer Success Manager, you will own and lead a portfolio of strat...

Location

United States

Salary:

145000.00 USD / Year

9amHealth

Expiration Date

Until further notice

Requirements

Bachelor’s degree
5–8+ years of experience in healthcare customer success, account management, or client partnerships
Proven experience managing complex or enterprise healthcare accounts
Strong project and stakeholder management capabilities
Executive-level communication and presentation skills
Experience leading cross-functional initiatives in remote or distributed teams

Job Responsibility

Serve as executive level point of contact for assigned strategic accounts post contract
Build trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners
Develop long term account strategies focused on retention, performance improvement, and expansion
Lead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunities
Proactively identify partnership risks and create recovery strategies when satisfaction or performance declines
Act as the internal voice of the client, influencing prioritization and cross-functional decision making
Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
Align client business goals with measurable program outcomes and engagement strategies
Translate data into actionable insights that demonstrate ROI and clinical impact
Drive adoption of 9amHealth’s virtual care and pharmacy solutions across client populations

What we offer

Eligibility for a 15% performance based bonus
Equity participation
Health, dental, and vision insurance
Flexible PTO
Work from home options
Professional development budget
Support continuing education

Fulltime

Client Success Associate

The Client Success Associate owns the relationship and management of a portfolio...

Location

United States

Salary:

65000.00 - 95000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

At least 1 year of enterprise account management experience
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
Strong empathy for customers and their success
Ability to manage deadlines and prioritize in a fast-paced environment
Strong attention to detail
Outstanding written and verbal communication skills
Growth mindset and willingness to partner and learn from your peers
Desire to develop presentation and storytelling capabilities through PowerPoint
An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples’ lives

Job Responsibility

Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
Identify opportunities to help clients expand engagement of our products within their populations
Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
Become a product expert and internal champion for clients as we improve our products

What we offer

generous vacation policy
professional development fund
flexible working arrangements
competitive salary packages including stock options

Fulltime

Ai Azure Enterprise Automation Engineer

Baptist Health Information Services is looking for an Enterprise Automation Engi...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

Bachelor's Degree or Equivalent Experience
Over 5 years of Information Technology Experience Required
Experience designing or implementing AI-driven automation agents that support IT operations, observability, or cloud management by autonomously identifying and resolving issues
Familiarity with Large Language Model (LLM) integration (e.g., OpenAI, Claude, Gemini) for code generation, decision support, or infrastructure recommendations
Exposure to multi-agent orchestration frameworks such as LangChain, AutoGen, or Microsoft Autonomous Agents for coordinating complex, layered workflows
Integration of AI agents into DevOps workflows or incident response tooling
Understanding of prompt engineering, retrieval-augmented generation (RAG), or vector database utilization (e.g., Azure Cognitive Search, Weaviate) in the context of enterprise systems
Contributions to open-source automation or AI platforms that demonstrate thought leadership or technical innovation
Familiarity with healthcare IT standards and constraints (e.g., HIPAA compliance, identity management in clinical workflows) as they apply to automation and AI integration
Azure VMs, Virtual Networks, Storage Accounts, Azure AD

Job Responsibility

Expert level engineering skills across a broad range of technology stacks and programming languages
As an SRE at Baptist Health you will be a member of a team dedicated to improving our resiliency, reliability, observability, and scalability through different methodologies and tools
You will have the drive to improve and define how we automate, observe, scale, and operate enterprise services
Design and build infrastructure & systems that provide high levels of scalability, reliability, performance, and security across Azure and on-prem environments
Automate manual processes by designing and implementing end-to-end automation pipelines that reduce operational friction, eliminate repetitive tasks, and enforce consistency through Infrastructure-as-Code and CI/CD practices
Define and implement Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for all core services
Improve observability of all enterprise services with actionable monitoring, logging, and alerting using tools like Azure Monitor, Application Insights, and SolarWinds
Develop playbooks and runbooks to guide operations teams and support staff in managing infrastructure efficiently and safely
Partner with Digital Cloud Development Operations, Application Development, and Product teams to ensure new systems are designed for reliability and maintainability
Work closely with vendors and cloud providers (Azure, AWS, GCP) to optimize infrastructure and troubleshoot escalated issues

Fulltime

Product Manager

To manage all aspects of the Home Therapies product portfolio—primarily Peritone...

Location

Australia , Macquarie Park

Salary:

Not provided

FMS USA Fresenius Mgmt Services Inc

Expiration Date

Until further notice

Requirements

Tertiary qualifications in Science, Healthcare, Business, Marketing, or a related discipline
Minimum of 2+ years of experience in product management within the medical device, pharmaceutical, or related healthcare industry
Proven ability to manage the full product lifecycle, from market research to launch and post-launch optimization through to sunset portfolio management
Demonstrated success in translating clinical insights and complex data into actionable marketing strategies
Strong interpersonal skills and ability to influence cross-functional teams and external stakeholders
Strong communication and interpersonal skills, with the ability to build and maintain client relationships
Strategic and analytical thinker with professional and positive disposition
Able to foster relationships with cross functional partners
Ability to work under pressure and manage conflicting priorities
Strategic and commercial mindset with a passion for patient outcomes

Job Responsibility

Develop and execute strategic marketing plans, promotional campaigns, and product roadmaps for the Home Therapies portfolio
Lead the introduction of new products or enhancements, aligning with global strategy and local market requirements
Identify unmet customer needs and propose product development or marketing initiatives in response
Assess market trends, clinical advancements, and competitive intelligence to identify threats and opportunities
Develop and own pricing strategies by leveraging market insights, product value, and ROI modelling
Act as the central liaison between local commercial, clinical, operations, regulatory, and quality functions
Collaborate closely with sales teams to ensure alignment of tactical execution with strategic goals
Coordinate product training, field support materials, and internal knowledge sharing to build commercial capability
Support tender preparation, product positioning, and strategic responses in partnership with sales and contracts teams
Partner with logistics and operations teams to forecast demand, manage inventory levels, and support product transitions

Fulltime

Senior Account Manager

The Senior Account Manager, has primary responsibility for helping and managing ...

Location

United States , West Chester

Salary:

Not provided

Synchrony Group

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Minimum of 3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
History of successful management of more than 1 million dollars of fee/year
Specific industry and/or therapeutic expertise is required
Substantial experience leading at least 3 of the following activities: advertising initiatives- print or digital, medical education activities, brand planning, sales interface, medical communications campaigns, promotional medical/marketing initiatives, strategic communications planning, advisory boards, key clinical expert identification and development
Ability to travel as client needs require
Ability to attend and conduct virtual or in-person presentations
Significant communication with clients and internal teams, including many presentations
Ability to commit to extra and/or nontraditional hours as client needs require

Job Responsibility

Developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client identification, development, and retention
Partner with Strategic-Scientific Services and Scientific Services to provide best-in-class strategy and strategically-aligned support
Actively participate in client presentations, selling and defending the agency's point of view
Represent the organization in an appropriate manner
Lead new business efforts and strategic planning with existing (organic growth, annual planning) and potential clients
Ensure that existing client revenue goals are achieved
Support the development and implementation of new business development opportunities
Support the development, presentation, and selling of high-quality deliverables
Support teams in the creation and submission of RFPs and proposals (proposal writing is required)
Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

What we offer

competitive salaries
generous paid time off
excellent health insurance
family leave
a 401(k) plan with employer matching

Fulltime

Manager, Digital Product - Client & Clinical Experience

CVS Health

Location:
United States , Work at Home, Arizona

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 25, 2026

Expiration:
March 31, 2026

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Expiration:March 31, 2026

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February 25, 2026

Expiration:
March 31, 2026