Manager, Digital Analytics and Content Management (AI Digital Assistant), CVS Health

CVS Health

Location:
United States, Work At Home

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

60300.00 - 159120.00 USD / Year

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Job Description:

CVS Health is seeking an experienced Manager, Digital Analytics and Content Management ( AI Digital Assistant )to drive initiatives focused on transforming enterprise search, streamlining tasks, and enhancing self-service capabilities through Artey, our AI Digital Assistant. In this role, you will harness data analytics to identify actionable insights and serve as a key knowledge contributor, continuously refining and enriching the Artey platform experience.

Job Responsibility:

Analyze Artey interaction and feedback data to identify performance trends, knowledge gaps, and opportunities to optimize enterprise search
Develop metrics, KPIs, and dashboards to monitor Artey’s effectiveness in streamlining tasks and enhancing self-service
Function as a knowledge contributor by authoring, editing, and updating knowledge articles to address identified gaps and enhance Artey’s overall performance
Collaborate with subject matter experts and cross-functional teams to ensure content accuracy, clarity, and alignment with CVS Health standards
Work closely with business stakeholders to align analytics insights with system enhancements and process improvements
Facilitate workshops and training sessions to educate colleagues on new features, best practices, and content updates derived from analytics findings
Document business requirements, workflows, and technical specifications to support the development and implementation of Artey knowledge enhancements
Stay up to date of industry trends and emerging technologies in AI, analytics, and digital transformation to continually innovate Artey’s capabilities
Recommend strategic improvements to user experience, task automation, and overall digital assistant performance based on data driven insights

Requirements:

5+ years of experience in business analysis, data analytics, or similar role
5+ years of experience with the ability to translate complex data sets into actionable business insights and measurable outcomes
5+ years of experience with experience producing high-quality documentation and knowledge content
5+ years of proficiency with data visualization and business intelligence tools like (Excel, Tableau, and Microsoft Office 365)
Must be able to work East Coast Hours

Nice to have:

Advanced degree or certification in business analytics, data science, or related fields
Experience with AI digital assistants, enterprise search technologies, or self-service platforms
Proficient level of experience with analytical and critical thinking skills, with a keen attention to detail
Hands-on experience with ServiceNow reporting and analytics, including building dashboards and extracting actionable insights
Familiarity with Customer Satisfaction (CSAT) data analysis, including trend identification and performance improvement recommendations
Experience working in Agile environments with tools such as Jira, including backlog management, sprint planning, and product lifecycle tracking
Demonstrated willingness and capability to manage and mentor team members, fostering a collaborative and high-performing analytics team

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
June 20, 2025

Expiration:
June 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Digital Analytics and Content Management (AI Digital Assistant)