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Manager, Developer Success, EMEA

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Vercel

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Location:
Germany; United Kingdom

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Manager in our Developer Success team, you will lead and coach a team of Platform Architects and Developer Success Engineers who work directly with our high-value customers customers to drive technical wins and measurable business outcomes. You’ll oversee day-to-day execution, ensuring your team delivers consistent, high-quality engagements that result in strong customer retention, adoption, and expansion. You’ll partner closely with cross-functional teams to ensure our post-sales motions are effective, repeatable, and aligned with customer and business objectives - helping our customers succeed while driving growth for our company.

Job Responsibility:

  • Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
  • Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion
  • Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
  • Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives
  • Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
  • Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
  • Analyze customer and team data to inform decisions and improve operational effectiveness

Requirements:

  • Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results
  • Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
  • Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
  • Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
  • Empathy for developers and a passion for delivering exceptional developer experiences
  • Strong collaborator and communicator who can align cross-functional teams around

Nice to have:

  • Have designed or implemented scalable post-sales playbooks or customer coverage models
  • Have experience managing teams supporting both enterprise and startup customers
  • Have hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies
  • Have worked at a high-growth SaaS or developer platform company
What we offer:
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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