CrawlJobs Logo
Vercel Logo Vercel · IT - Administration

Manager, Developer Success, EMEA

· Job Posted January 09, 2026
Apply Position
Job Link Share

Job Description

As a Manager in our Developer Success team, you will lead and coach a team of Platform Architects and Developer Success Engineers who work directly with our high-value customers customers to drive technical wins and measurable business outcomes. You’ll oversee day-to-day execution, ensuring your team delivers consistent, high-quality engagements that result in strong customer retention, adoption, and expansion. You’ll partner closely with cross-functional teams to ensure our post-sales motions are effective, repeatable, and aligned with customer and business objectives - helping our customers succeed while driving growth for our company.

Job Responsibility

  • Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
  • Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion
  • Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
  • Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives
  • Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
  • Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
  • Analyze customer and team data to inform decisions and improve operational effectiveness

Requirements

  • Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results
  • Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
  • Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
  • Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
  • Empathy for developers and a passion for delivering exceptional developer experiences
  • Strong collaborator and communicator who can align cross-functional teams around

Nice to have

  • Have designed or implemented scalable post-sales playbooks or customer coverage models
  • Have experience managing teams supporting both enterprise and startup customers
  • Have hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies
  • Have worked at a high-growth SaaS or developer platform company

What we offer

  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
Vercel - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Manager, Developer Success, EMEA

8 matching positions

Technical Success Manager (EMEA Region)

Be part of a team where your work takes center stage, shaping the future of soft...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
jfrog.com Logo
JFrog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
  • 2+ years of experience is Software industry preferably in SaaS companies
  • Ability to effectively liaise with customers and regional teams/leadership
  • Ability to effectively present technical presentations
  • Flexibility in working hours to accommodate our global presence
  • Prior hands on experience in Linux
  • CLI hands on experience
Job Responsibility
Job Responsibility
  • Focus on the customer's continuous interactions with JFrog, the customer's lifetime value and the associated NPS/CSAT scores
  • Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
  • Provide Service to JFrog Sales team by focusing on customers' strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time
  • To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
  • Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully
  • Focus on NPS/CSAT and Customer Lifetime Value
  • Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert
  • Be first point of escalation
  • Develop full understanding of JFrog platform
  • Fulltime
Read More
Arrow Right

Customer Success Manager, EMEA

Enterprise CSMs at Vercel are a critical part of the revenue engine. You own con...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Commercially minded — you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them
  • Technically confident — you understand modern frontend architecture, CI/CD pipelines, and AI-native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems
  • A long-game thinker who builds relationships over months and years, not quarters — comfortable navigating complex, multi-stakeholder enterprise environments with patience and precision
  • An EBR practitioner — you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth
  • Energised by organisational complexity — you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick
  • Disciplined and structured — you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account
  • Curious, direct, and opinionated — you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible
Job Responsibility
Job Responsibility
  • Own consumption targets across a portfolio of Enterprise accounts — tracking platform usage across all products and driving consumption into new teams, workloads, and use cases
  • Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform — becoming a trusted advisor on long-term frontend and AI infrastructure strategy
  • Lead Executive Business Reviews as the primary lever for consumption growth — using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform
  • Design and deliver internal hackathons and discovery sessions that create first-hand understanding of what's possible — translating executive curiosity into engineering adoption at scale
  • Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities
  • Develop multi-year account strategies that align Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure
  • Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers
  • Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager EMEA

As a Senior Customer Success Manager, you will build and nurture long-term relat...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
bambuser.com Logo
Bambuser
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in SaaS and/or eCommerce
  • 3+ years in customer success or client strategy roles
  • Fluent in Italian, Spanish and English (speaking and writing)
  • Ability to manage senior-level stakeholders and build strong, strategic relationships
  • Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
  • Strong problem-solving, analytical, and creative thinking skills
  • Proficiency with customer success platforms like Salesforce or similar CRMs
  • A collaborative, proactive approach to achieving client and team success
Job Responsibility
Job Responsibility
  • Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
  • Developing detailed business plans with clear goals, timelines, and success metrics
  • Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
  • Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
  • Monitoring account health, addressing challenges proactively, and identifying growth opportunities
  • Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
  • Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
  • Contributing expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies
Read More
Arrow Right

Emea partner success manager

As a Partner Success Manager (PSM) in our EMEA Partner Tech Sales team, you will...
Location
Location
Netherlands , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field OR equivalent experience
  • Demonstrated experience in cloud technologies, technology solutions, practice development, and/or consulting
  • Extensive experience working in a customer-facing role
  • Proficiency in English + business level proficiency in Dutch and/or French preferred
  • Demonstrated ability to engage with CxO, business and technical decision makers
  • Strong background and in-depth knowledge of cloud technologies, with a focus on Microsoft Azure (L300)
Job Responsibility
Job Responsibility
  • Drive Azure Growth & Expansion Through Partner Execution
  • Advance Partner CSU Capability & Maturity
  • Improve Customer Experience at Scale
  • Accelerate AI‑Led Innovation & Cohort‑Based Growth
  • Fulltime
Read More
Arrow Right

Senior Regional Operations Manager, Merchant Success EMEA

Join the Restaurants Strategy & Operations team within Uber Eats EMEA to help sh...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong strategic thinking and problem-solving skills, with the ability to break down ambiguous business problems and drive structured solutions
  • Proven stakeholder management and communication skills, with experience partnering cross-functionally to influence outcomes
  • Comfort working with data to answer business questions, evaluate performance, and inform decisions independently
Job Responsibility
Job Responsibility
  • Set the strategy and drive execution of initiatives that help restaurants grow sustainably on Uber Eats
  • Partner closely with B2B Marketing, Sales, Account Management, Product, and Strategic Finance to shape and deliver cross-functional programs
  • Build dashboards and models, sourcing data independently to answer business questions, diagnose performance issues, size opportunities, and measure impact
  • Translate analysis into clear insights, recommendations, and action plans for stakeholders
  • Support the development of scalable playbooks, processes, and toolkits that enable consistent execution across EMEA
  • Keep restaurant needs at the center of decision-making, balancing growth, profitability, and long-term success
Read More
Arrow Right

Manager, Customer Success - EMEA

Lead a team of growth Customer Success Managers to deliver successful onboarding...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
vanta.com Logo
Vanta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management
  • A passion for team development, including the ability to define onboarding and ongoing enablement programs
  • Experience managing customers at scale with complex product requirements and multiple levels of stakeholders
  • A proven track record of establishing executive-level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
  • Strong critical thinking and clear communication skills
  • Demonstrate a history of making decisions using frameworks and backed by data
  • Thrive in a fast-paced environment and can effectively lead teams through change
  • Have a deep curiosity about emerging technologies and an enthusiasm for cybersecurity
  • A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
  • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Job Responsibility
Job Responsibility
  • Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
  • Influence strategy and design of the customer success methodology, including implementation, adoption, customer value and risk management
  • Define strategies and coach your team to achieve KPIs, including revenue retention and customer health
  • Through coaching your team, drive adoption of effective portfolio prioritisation, success planning, risk management and expansion identification
  • Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
  • Partner closely with cross-functional teams, including revenue operations, product, marketing, sales, recruiting and more
  • Thrive in a fast-paced startup environment and contribute to transformational change
What we offer
What we offer
  • Industry-competitive salary and equity
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and mobile phone stipend
  • Commuter benefits for team members who attend the office
  • Pension matching
  • 25 days of Annual Leave per year and unlimited sick time
  • 8 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events
  • Fulltime
Read More
Arrow Right

Customer Success Manager II - EMEA

The Customer Success Manager role will play a critical part in the exciting grow...
Location
Location
Ireland
Salary
Salary:
Not provided
tines.com Logo
Tines
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
  • Knowledge of API's + how they function
Job Responsibility
Job Responsibility
  • Support the key phases of the customer journey: onboarding, adoption/value conversations, business reviews and renewal
  • Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
  • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
  • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
  • Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
  • Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
  • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and executive stakeholders on the value of Tines and next steps for the account
  • Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer
  • Manage a book of business by evaluating data indicators and health of accounts to drive renewals and expansion strategies
What we offer
What we offer
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance
Read More
Arrow Right

Senior Developer Success Engineer - EMEA

The Senior Developer Success Engineer will be the frontline technical expert for...
Location
Location
United Kingdom , London
Salary
Salary:
100000.00 - 112000.00 GBP / Year
temporal.io Logo
Temporal
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript, DotNet
  • Experience with deploying and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
  • Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
  • Minimum of one year experience in an internal or external customer-facing role
  • Passion for helping others regardless of who they are or how they act
  • Experience working with or as part of remote teams
  • Strong written and verbal communication skills
  • Seek to understand first, lead with data, and rely on facts
Job Responsibility
Job Responsibility
  • Be the frontline technical expert for our developer community
  • Help users deploy and scale Temporal in cloud-native environments
  • Troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions
  • Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
  • Gain deep expertise in distributed systems orchestration, networking, and observability
  • Work directly with developers to troubleshoot complex issues, help them optimize performance and reliability, contribute to improving user experience
  • Develop and troubleshoot implementation patterns, observability solutions, networking issues, and infrastructure operations
  • Independently drive technical solutions, whether debugging complex production issues or designing best practices
  • Engage directly with developers, engineering teams, and product teams to understand distributed systems challenges and provide solutions
  • Influence platform improvements, from enhancing observability tooling to developing self-service solutions
What we offer
What we offer
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend
  • $3,600 / Year Work from Home Meals
  • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
  • $74 / Month Reimbursement for Internet
  • Fulltime
Read More
Arrow Right