Manager, Design Research

Manager, Design Research at Capital One. This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area. At Capital One, we’re building a leading information-based technology company. Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions. As a Design Research leader, you are primarily responsible for translating key business drivers into comprehensive research strategies and ensuring insights are leveraged for maximum impact.