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Oversee all aspects of warehouse operations, ensuring inbound, outbound, stock replenishment, and production activities run safely, accurately, and on schedule. Leading a team of Supervisors, they monitor performance, resolve operational challenges, and optimize workforce allocation to meet service level agreements. This role drives a culture of accountability and operational excellence, translating site objectives into actionable plans and maintaining seamless continuity across all shifts, seven days a week.
Job Responsibility:
Ensure smooth running of daily warehouse operations across AM and PM shifts, 7 days a week
Deliver outbound fulfilment (B2C, B2B, retail store replenishment, and production/personalisation) to required service levels
Oversee inbound activities: goods receipt, put away, returns, and stock replenishment
Manage workflow and resource allocation in real time, flexing labour to meet volume demands
Resolve operational issues on-shift, escalating where required
Ensure all stock handling (goods-in, put away, picking, replenishment, returns) is completed accurately and in line with WMS processes
Monitor and drive stock accuracy on shift through cycle counts, location checks, and timely reconciliation of errors
Investigate stock discrepancies or damages, ensuring corrective actions are taken and learnings shared with teams
Support loss-prevention measures by enforcing scanning compliance, secure handling, and exception reporting
Provide shift-level reporting on stock issues to the Senior Manager and Inventory Control team
Directly manage and coach supervisors across AM/PM shifts, fostering accountability and consistent leadership standards
Ensure clear communication of daily priorities, targets, and performance results to teams
Drive engagement and motivation, creating a positive and safe working environment
Function as the escalation point for people and operational matters during shift hours
Monitor and report on shift KPIs: productivity, quality, accuracy, safety, cost
Lead daily shift handovers, ensuring seamless continuity between AM and PM operations
Identify process bottlenecks or issues impacting service, implementing immediate corrective actions
Contribute to continuous improvement initiatives, supporting the Senior Manager in embedding changes
Support supervisors with recruitment, onboarding, training, and development of warehouse colleagues
Manage performance, absence, conduct, and shift-level ER/HR matters in partnership with HR
Foster a culture of accountability, ensuring supervisors effectively manage their teams
Support succession planning by developing supervisors and potential future leaders
Ensure compliance with all H&S policies and legal requirements on-shift
Conduct daily safety checks and audits (e.g., PPE usage, equipment inspections, housekeeping)
Ensure all incidents/near misses are reported, investigated, and actions are closed out
Monitor adherence to stock handling, scanning, and loss-prevention processes
Provide accurate and timely reporting of shift performance to the Senior Manager
Function as the first line of communication between floor-level teams and site leadership
Support customer or stakeholder visits as required, representing the operation during shift activity
Requirements:
Experienced leader with a strong background in distribution centre management within a large retail organisation
Previous experience overseeing complex operations and driving performance through effective leadership
Ability to inspire and guide teams
Extensive retail operations knowledge
Collaborative approach
Excellent communication skills
Strong teamwork ethic
Attention to detail
Analytical mindset
Sound IT knowledge
Flexibility and adaptability
Desired degree-level education
Experience as a PVX WMS super user
Familiarity with automated or system-driven environments
Nice to have:
Desired degree-level education
Experience as a PVX WMS super user
Familiarity with automated or system-driven environments
What we offer:
25 days holiday plus 8 bank holidays
Option to purchase up to an additional 5 days holiday
Contributory pension scheme matching up to 5.5%
Life Assurance Cover
Free financial guidance and mortgage advice
Car salary sacrifice scheme for affordable driving
Cycle to Work scheme
Purchase season ticket loans
Exclusive shopping discounts & cashback with top retailers
Will Writing Service
Employee Assistance Programme for confidential support
Medicash Health Cash Plan
Volunteering opportunities
Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts