Manager, Data Scientist - US Card (Resiliency Intelligence)

Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. As a Data Scientist at Capital One, you’ll be part of a team that’s leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives. The Resiliency Intelligence team builds the machine learning models that help our customers regain financial stability and drive business value through personalized solutions at scale. This mission is critical for supporting customers facing financial hardship, ensuring they have the personalized resources needed to resolve outstanding balances and reclaim their financial health. To accomplish this, we leverage supervised and reinforcement learning to predict customer needs and recommend optimal solutions. We develop custom Python libraries and utilize a tech stack featuring XGBoost, scikit-learn, and statsmodels. Our models define treatments for millions of customers daily, with your code running across both analytical and production environments. Our machine learning solutions are a key value generator, meaningfully impacting the income of the US Card business. Join our growing team as we innovate new ways to use data and technology to unlock opportunities that help everyday people improve their financial lives.