Manager, Data Analytics, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Hang Seng Bank seeks a high calibre professional to join the team as Manager, Data Analytics (Operations Analytics), focusing on implementing analytics strategies to enhance operational efficiency and risk management in the WPB process. This role includes analyzing data, translating business problems into analytics-led solutions, and designing visual dashboards while upholding HSBC policies and ensuring compliance.

Job Responsibility:

Establish and implement a comprehensive analytics strategies and solutions to enhance WPB operational efficiency, risk management and improve customer outcome in areas of NFR domains and underwriting/collection process
Take initiatives to translate business problems into analytics-led solutions with appropriate methodology, develop and deploy fit-for-purpose analytics solutions including ad-hoc analysis, self-serve visualization, automated data solutions, machine learning and AI
Explore the data and conduct quantitative analysis to ascertain root cause of business' issues particularly related to WPB operation processes, identifies opportunities and effective solutions and actionable insights for non-technical stakeholders
Collaborate with cross-functional teams to integrate analytics into business processes and decision-making
Design and develop dashboards and reporting tools for performance monitoring
Ensure timely and quality analytics deliverables to satisfy business needs
Share knowledge and good practices, working collaboratively with different parties to create a productive, diverse and supportive working environment
Ensure analytics solutions are compliant with regulations and internal policies

Requirements:

University degree in Data Science, Statistics, Computer Science, Information Systems or other related discipline
Minimum of 6 years’ experience in data analytics, preferably with focus on customer life cycle management or wealth management in banking industry
Strong knowledge and experience with WPB operations is a plus
Proficiency in data analytics tools (e.g. Big Query, Python) and visualization software (e.g. Tableau, Qlik Sense)
Strong problem-solving skill and a strategic mindset, with the ability to analyze complex data, identify core issues and recommend solutions
Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
Customer-centric oriented, with good interpersonal, organizational, and presentation skills
Self-motivated professional with great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
July 10, 2025

Expiration:
August 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Data Analytics

HSBC

Location:Hong Kong, Mongkok

Category:Banking

Contract Type:Employment contract