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You will play an integral role in shaping our Dasher strategy at DoorDash. Your primary goal will be to improve Dasher retention and engagement by identifying key pain points, getting deep into how the system operates on the ground, and translating those insights into high-impact bets that improve the Dasher experience. You’ll define what a great Dasher experience looks like in practice, build the programs and partnerships that support it, and develop the tools and feedback loops needed to measure Dasher sentiment and ensure the Dasher voice is represented in key decisions across the organization. You’ll scale impact through close collaboration with cross-functional teams. Success in this role means building a stronger, more engaged Dasher ecosystem that improves marketplace reliability and creates long-term value across DoorDash’s audiences. You will report directly into a Director on our Dasher & Logistics team within the Strategy & Operations organization.
Job Responsibility
Shape business strategy by combining data, marketplace insights, and first-principles thinking to identify the highest impact opportunities to improve Dasher retention
Drive ideas from concept to scale by incubating, testing, and scaling 0-1 programs, partnerships, and operational bets that improve key KPIs and the overall Dasher experience
Collaborate cross-functionally with Product, Engineering, Marketing, and Support in order to bring your ideas to life
Represent the Dasher voice across the organization by building the tools, processes, and feedback loops that keep stakeholder decisions grounded in Dasher needs
Requirements
5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, banking, policy, nonprofit)
Curious, entrepreneurial, thrive in zero-to-one environments
Exceptional problem solver who thrives on data-driven decision-making (comfortable with SQL/Excel)
Storyteller and clear communicator who can pair quantitative and qualitative insights
Flex between high-level strategy and ground-level execution
Bachelor’s Degree in a related field
Master’s Degree preferred but not required
What we offer
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Equity grants
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)