Manager, D365 Supply Chain Management Job at Four Seasons (Toronto)

Job Description

Owns the D365 Supply Chain Management module end-to-end across solution design, configuration governance, compliance, and global adoption. Shapes global supply chain processes (procurement, inventory, warehousing, manufacturing, logistics) and aligns ERP capabilities with corporate operational and cost-optimization goals. Stewards the enterprise supply chain template across corporate and properties; maintains strong controls over inventory, purchasing, and fulfillment while driving the digital supply chain roadmap.

Job Responsibility

Define and govern end-to-end D365 Supply Chain processes across product information management, procurement, inventory, warehouse, manufacturing, and logistics
Maintain the global supply chain process blueprint and enterprise SCM template
Standardize processes while supporting localized operational needs
Author functional design documents (FDDs) and manage the SCM product backlog
Govern D365 SCM configuration, parameters, and setup to ensure consistency and performance
Oversee supply chain master data (items, vendors, warehouses, BOMs, routes, etc.)
Owns and governs SCM-related workflows, including purchase requisition approvals, purchase order approval hierarchies, quality order workflows, and inventory adjustment approvals
Ensures workflows align with internal controls, segregation of duties, and audit requirements
Govern integration points between SCM and Finance, e-commerce, WMS/TMS, planning tools, and other enterprise systems
Partner with analytics teams to design Power BI dashboards for operational reporting (inventory visibility, supplier performance, fulfillment SLAs)
Ensure reporting supports real-time visibility and predictive insights
Works closely with the data engineering and analytics teams to ensure deep understanding of D365 SCM data structures, entity relationships, and their impact on reporting, integrations, and master data quality
Owns SCM data governance related to items, vendors, warehouses, replenishment, BOMs, routes, and costing data models
Drive optimization and new feature adoption within D365 SCM, including regression testing and release management
Identify automation opportunities to eliminate manual processes and reduce cycle times
Lead pilots for new supply chain capabilities such as advanced warehousing or planning optimizations
Maintain internal controls across supply chain operations (inventory adjustments, approvals, receiving/shipping)
Participate in risk assessments, operational audits, and compliance reviews
Ensure supply chain processes support traceability, costing accuracy, and control requirements
Review and sign off training documents in relation to new features and enhancements
Facilitate cross-functional workshops with Operations, Procurement, Warehousing, and Finance
Mentor analysts and super users
build internal D365 SCM capability across all regions
Serve as the senior escalation point for complex SCM-related issues
Partners with Executives, Operations Leadership, Finance, Product & Engineering, and implementation partners
Represents SCM in ERP governance forums
presents solution recommendations, impacts, and risks
Acts as the key liaison between business operations and technology teams for all SCM-related ERP initiatives

Requirements

Microsoft certification in D365 Supply Chain Management (mandatory)
Deep D365 Supply Chain Management functional expertise across procurement, inventory, warehousing, manufacturing, logistics, and product information
Strong experience designing and configuring SCM solutions using industry best practices
Hands-on experience with LCS, RSAT, DMF, Power BI, and core implementation tools
8–10+ years of progressive D365/AX experience in supply chain or operations leadership roles
Bachelor’s degree in Supply Chain, Operations, Engineering, Technology, or Business (Master’s is a plus)
Experience leading ERP/SCM transformations in multi-entity or multi-location organizations

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Manager, D365 Supply Chain Management

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