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Manager, Cybersecurity Advisors

United States, Tampa, FL Employment contract 122600.00 - 165800.00 USD / Year · Job Posted May 27, 2026
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Job Responsibility

  • Lead and mentor a team of Cybersecurity Advisors, fostering a culture of technical excellence, professional growth, and customer advocacy
  • Oversee the delivery of technical recommendations to Rapid7 customers, ensuring alignment with industry trends and best practices to improve their overall security posture
  • Drive team performance in demonstrating a deep understanding of Rapid7 product value-drivers and effectively guiding customers to optimize their usage
  • Ensure team adherence to processes for confirming customer success with Rapid7 Products and services and coordinate escalation with Rapid7’s support team as needed
  • Review and ensure the team generates high-quality, accurate, and contextual customer deliverables
  • Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
  • Partner with sales and renewals teams throughout the renewal lifecycle to ensure customers are on track for renewal
  • Oversee and assist the team in Incident Response handling and critical customer communication
  • Oversee Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships
  • Drive customer retention across the team by proactively identifying and addressing potential risks and challenges in customer relationships
  • Collaborate with Product Management to gather, synthesize, and advocate for client input and requirements across the Managed Services client base to influence the Managed Services roadmap

Requirements

  • Demonstrated history and experience interfacing with customers and prospects
  • Demonstrated history of working cross-functionally with an ability to build strong working relationships across levels and departments
  • Significant client relationship management experience
  • Strong understanding of common enterprise technologies
  • Experience with and commitment to developing and mentoring teams
  • Communication: Communicate with exceptional clarity across technical and executive internal and external audiences, driving commitment and long-term collaboration
  • Strategic Doing: Break down complex challenges into prioritized, time-bound actions that deliver measurable outcomes
  • Accountability: Model ownership at the highest level — setting clear expectations, holding yourself and others to commitments, and driving value for customers and the business
  • Self-Awareness: Apply a strong understanding of your strengths and blind spots to adapt in complex dynamics and elevate team impact
  • Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
  • Occasional travel required

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