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The Manager of Cybersecurity Advisors leads a regional team from Prague responsible for delivering exceptional service to Rapid7 Managed Services customers across Central Europe. This role focuses on driving customer satisfaction, retention, and growth while evolving proactive engagement strategies to support customers’ security operations programs.
Job Responsibility:
Lead a portion of our global Cybersecurity Advisor team for Rapid7 Managed Services
Recruit, mentor, and retain excellent team of Cybersecurity Advisors across Rapid7 Managed Services
Be responsible for the Central European Managed Services customer book of business. Building relationships with those customers, owning customer escalations and forecasting customer health
Drive collaboration, learning and process improvement in the Cybersecurity Advisor team to scale Managed offerings and drive smart growth in the business
Collaborate with Rapid7 Managed SOC and technology teams and the broader Rapid7 Products organization to improve Rapid7 Managed offerings and the technologies that enable them
Collaborate with Rapid7 Services and Customer Success organizations focused on maturity
Interface with key customers/prospects on service strategy and service issues
Requirements:
Experience leading, developing, and mentoring high-performing teams
Ability to translate big-picture goals into clear, actionable steps, execute quickly, and adapt to achieve meaningful outcomes
Strong prioritization and organizational skills, with the ability to manage competing demands effectively
Strong client relationship management experience, including the ability to manage a book of business, track KPIs and metrics, and drive customer retention and growth
Ability to build and maintain executive-level relationships, including with CISOs, and effectively manage escalations
Strong understanding of security operations and enterprise technologies, with the ability to engage in technical discussions related to SOC environments
Ability to navigate change with a forward-looking mindset, understanding the “why” and supporting others through it
Outstanding communication skills, both written and verbal
Demonstrated experience interfacing with customers and prospects
Demonstrated ability to work cross-functionally and build strong relationships across teams, levels, and departments
Willingness to travel occasionally as required
Core Values Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success