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Manager, Customer Success

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Mastercard

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Location:
Sweden , Stockholm

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.

Job Responsibility:

  • Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization
  • Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
  • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
  • Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
  • Identify opportunities for additional Mastercard products to create greater value potential for customers
  • Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable
  • Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally
  • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
  • Gather and report customer feedback on product gaps and pain points

Requirements:

  • Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions
  • Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management)
  • Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
  • Proven ability to translate complex technical capabilities into effective solutions that address customer needs
  • Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives
  • Successful track record of identifying “next opportunity” for customers
  • Experience in creative thinking and development of innovative solutions to complex customer challenges
  • Enthusiastic individual who works seamlessly with a diverse high performing team
  • Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
  • English and Swedish required

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
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