Manager, Customer Success

We are seeking a Manager of Customer Success to lead and develop a team of Customer Success Managers, ensuring revenue growth and exceptional customer satisfaction in a dynamic SaaS environment. You’ll play a key part in driving revenue retention, expansion, and customer satisfaction by guiding your team to meet and exceed regional targets. Reporting to the Regional Sales Director, you’ll support your team’s development, ensure adherence to customer success best practices, and oversee the success of renewal, cross-sell, and upsell efforts. You’ll take ownership of escalations, provide real-time coaching, deliver renewal forecasts, and collaborate closely with Sales, Product, and Marketing to champion the customer experience and promote customer growth. As a player-coach, you’ll be hands-on with supporting team members in their account strategies, refining their skills, and building value-based customer relationships. You’ll lead with empathy and accountability, committed to delivering exceptional customer experiences while strategically aligning customer goals with GoGuardian’s solutions. With a combined focus on metrics, customer insights, and collaborative problem-solving, you’ll drive your team toward success, helping GoGuardian achieve its mission to empower and support educational institutions and their students.