Manager, Customer Success

The Manager, Customer Success plays a pivotal role in the Customer Success team, driving strategic objectives and ensuring operational excellence. In addition to managing a portfolio of customers, the Manager will lead and empower a regional team of Customer Success Managers, guiding customers through key points of their lifecycle to ensure successful adoption of Optimizely. Acting as the first line of defense for customer escalations, the Manager will collaborate with Sales and Services leads to provide necessary support, ensuring success through global renewals and growth. The Digital team follows a 1:many approach, managing customer relationships with scalability in mind.