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Manager, Customer Success

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Pearl Health

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Location:
United States , New York City ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

85000.00 - 110000.00 USD / Year
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Job Description:

As a Customer Success Manager, you’ll be the trusted guide for primary care providers navigating the critical shift to value-based care. You are the key to unlocking our customers' success, ensuring they have the relationships, tools, and strategies needed to deliver better patient outcomes. Your passion for building relationships and driving performance will directly empower physicians, create a more sustainable healthcare future, and be central to our mission.

Job Responsibility:

  • Own the end-to-end customer journey for key provider accounts, facilitating a smooth onboarding process, driving product adoption, and serving as their main point of contact
  • Lead strategic customer engagements, including quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value
  • Drive the successful integration of our technology tools into customer workflows through effective education and practice transformation support
  • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management
  • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success
  • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion
  • Develop compelling, data-backed narratives with the Customer Marketing team to effectively communicate business updates and establish Pearl’s value

Requirements:

  • A Bachelor’s degree or equivalent professional experience
  • 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management
  • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership
  • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience
  • Willingness to travel up to 25% for critical in-person customer meetings

Nice to have:

  • Experience working at an Accountable Care Organization (ACO) or a healthcare technology enablement company
  • Direct experience working with and supporting primary care providers
  • Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources
  • A track record of successfully achieving account expansion or renewal targets
  • A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities
  • Experience successfully leveraging AI technologies to drive a process more efficiently
What we offer:
  • discretionary performance bonus
  • equity options
  • competitive benefits package

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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