Manager Customer Success

• Manages strategy and process with Customer Success Representatives and Sales Team on Team Selling parameters
• Ensure seamless Team Selling Engagement with Sales Team
• Develops, directly manages and coaches team of Customer Success Reps by initiating objectives, setting priorities and evaluating performance
• Interfaces closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process
• Interface with Marketing, Culinary and Knowledge & Insights and provide insights on sales tools and content, communication, culinary ideation and consultative selling
• Maintain an active and healthy pipeline
• Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness

• Bachelor's in Sales, Business Administration, or related field degree preferred
• 5+ years of sales experience
• Management experience preferred
• Food service and customer service experience preferred
• Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products
• Ability to lead and develop a team and hold them accountable to deliver results
• Ability to process multiple issues simultaneously, driving them to successful resolution
• Ability to use a variety of computer technologies and tools including, Microsoft Suite, with CRM use (Salesforce)
• Strong written and verbal skills and ability to negotiate
• Ability to read, write and speak in English required
• Strong business management skills, including financial management skills and a strategic mindset

Bilingual/Multilingual skills desirable

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services