CrawlJobs Logo

Manager, Customer Success

https://www.pagerduty.com Logo

PagerDuty

Location Icon

Location:
United States , San Francisco

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

121800.00 - 167100.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As our Manager, Customer Success at PagerDuty, you will be reporting to the Director, Enterprise Customer Success. You will have the responsibility for leading a team of Customer Success Managers (CSMs) who engage with PagerDuty's customers to increase product adoption, improve retention rates, and drive measurable business value. This hands-on leader will demonstrate a track record of developing high-performing teams, creating a customer-centric culture, and implementing effective customer success strategies. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will work with customer stakeholders, implement success strategies, and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.

Job Responsibility:

  • Advocate for the Customer: Proactively engage with customers through your team to understand their needs, address challenges, and ensure they are achieving desired outcomes
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Partner with customers to identify and develop programs that drive higher feature adoption and improved customer health scores
  • Strategic Leadership: Execute and implement customer success strategies aligned with business goals
  • Create and implement processes that help customers maximize success with our platform
  • Guide CSMs in building comprehensive success strategies using the customer's language and leveraging PagerDuty's tools and processes
  • Understand and articulate PagerDuty's value proposition and how it helps organizations transform their digital operations
  • Team Management: Lead, mentor, and develop a high-performing team of Customer Success Managers
  • Provide evaluation and feedback necessary to coach performance to high levels of output
  • Foster collaboration within the team and across the business
  • Attract, hire and retain high-performing Customer Success Managers
  • Retention and Growth: Drive customer retention and expansion through effective team leadership
  • Monitor and improve key metrics including gross revenue retention, net revenue retention, adoption, and customer health scores
  • Work with Sales team to identify new opportunities and facilitate post-sale handoff process
  • Effectively manage churn risk through proactive identification and mitigation strategies
  • Data Analysis and Reporting: Monitor key customer success metrics and identify trends to inform decision-making
  • Utilize data to accurately forecast and drive measured improvement across the team's book of business
  • Report on team outcomes and trends
  • Leverage customer success tools to track and improve team effectiveness
  • Cross-Functional Collaboration: Partner effectively with Sales, Solutions Consultants, Product, and other teams to meet customer business objectives
  • Ensure smooth coordination between account teams for complex customer needs
  • Drive alignment across teams for customer escalations and resolution
  • Establish clear processes for engaging executive leadership when needed
  • Process Improvement / Managing Workload: Identify and implement improvements to customer success processes and tools
  • Create and maintain consistent playbooks and best practices for the team
  • Utilize customer success technologies such as Salesforce and Gainsight to measure impact and effectiveness
  • Balance tactical requests with a consultative approach to ensure customer satisfaction

Requirements:

  • Bachelor's degree required
  • 6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred
  • Proven track record of high performance in managing strategic customers
  • Strong analytical skills with the ability to use data to drive strategic decisions
  • Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)
  • Demonstrated ability to manage complex client relationships
  • Experience working with and managing remote teams
  • Strong project management and organizational skills
  • Excellence in verbal and written communication

Nice to have:

  • Experience with SaaS-based products
  • Understanding of DevOps, IT Operations, and digital transformation
  • Experience working with technical professionals and DevOps teams
  • Knowledge of digital operations maturity models
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
PagerDuty - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, Customer Success

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We are in search of a Customer Success Manager to be part of our team, based in ...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of detail-oriented experience in a similar role
  • Proficiency in key account management
  • Demonstrated ability in account management
  • Experience in product management is required
  • Strong stakeholder engagement skills
  • Proven experience in stakeholder management
Job Responsibility
Job Responsibility
  • Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
  • Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
  • Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
  • Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
  • Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
  • Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
  • Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
  • Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...
Location
Location
United States , San Francisco
Salary
Salary:
93500.00 - 120000.00 USD / Year
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
  • Flexibility to travel 10% - 15% of your schedule
Job Responsibility
Job Responsibility
  • Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
  • Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Drive growth and retention by working with customers through upsells and renewals
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
  • Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
  • Regularly enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E (Computer Science)/ B.E (Information Technology)/ B.Sc (IT)
  • Experience in handling SaaS platform
  • Overall 4-5 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
  • Flexibility to travel across SEA regions
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Be a part of a global category creator - hyper growth B2B SaaS startup
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
  • You are passionate about experience technology and its impact on enabling growth
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy