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Manager, Customer Success

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BrightEdge

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Location:
United States , Cleveland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At BrightEdge, we help the world’s biggest brands — from Microsoft to Adobe — connect with their customers where it matters most: online search. Our AI-powered platform transforms digital content into measurable business results, and our Customer Success team plays a key role in making that happen. We’re looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences. If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.

Job Responsibility:

  • Lead and grow a team of CSMs — hiring, onboarding, and developing top talent
  • coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
  • oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes
  • monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention
  • collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge
  • be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities

Requirements:

  • 5+ years of experience in customer-facing roles
  • at least 3+ years managing teams
  • strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment
  • proven track record of developing talent and building high-performing, customer-obsessed teams
  • experience managing complex customer programs or integrations across multiple business functions
  • excellent communication and storytelling skills
  • curious, data-driven mindset and a passion for solving marketing problems through technology
  • Bachelor’s degree required
What we offer:
  • Comprehensive medical, dental, and vision insurance
  • generous paid time off and company holidays
  • a close-knit, collaborative office culture
  • fully stocked kitchen
  • regular team events (Quarterly)
  • the chance to make a real impact on the future of our workplace and our company

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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