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Manager, Customer Success

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Spring Health

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

106400.00 - 131000.00 USD / Year
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Job Description:

Reporting to the Senior Director of Customer Success, the Manager, Customer Success will lead a team of CSMs focused on driving adoption, satisfaction, and retention across our employer and health plan customers. This remote role is part of the Customer Success team and plays a critical role in delivering exceptional value to our clients and ensuring measurable impact through mental healthcare. For this role, occasional travel for team or company events may be required.

Job Responsibility:

  • Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers
  • Drive operational excellence in onboarding, engagement, and renewal processes
  • Partner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experience
  • Analyze account performance to identify risks and opportunities, proactively managing outcomes
  • Build executive relationships with key clients and ensure alignment on business goals and care impact
  • Maintain a deep understanding of our product and service offering to serve as a trusted advisor
  • Guide Customer Success Managers on how to tackle escalations and opportunities within their book of business

Requirements:

  • 5+ years of experience in customer success or account management
  • At least 2 years in a people leadership role
  • Proven track record of driving client outcomes and managing enterprise accounts
  • Strong communication, analytical, and relationship-building skills
  • Experience in B2B SaaS, healthcare, or mental health industries
  • Comfortable working in a remote-first, fast-paced environment
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (after 6 months tenure)
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep
  • Access to BrightHorizons for child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching to support your favorite causes
  • 25% sales variable bonus structure

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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