Manager, Customer Success – Upmarket

As the Manager, Upmarket Customer Success, you will lead a team of CSMs responsible for onboarding, adoption, value realization, and retention across a fast-growing segment of our customer base. You’ll build a high-performing team that is customer-obsessed, data-informed, and skilled at navigating complex customer environments. This role requires strong strategic ownership, excellent coaching capability, and comfort operating at multiple altitudes in a fast-paced environment. You’ll partner closely with Sales, Account Management, Product, GRC SMEs, and Support to deliver measurable customer and business impact.