Manager, Customer Solution Engineering Job at Zuora (London)

Manager, Customer Solution Engineering

This role sits at the intersection of sales strategy, technical leadership, and ...

Location

United Kingdom , London

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

Proven experience managing a large, diversified customer portfolio
Compelling leader who can effectively develop trust to supportively coach and drive team motivation
Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
Solid understanding of SaaS software and recurring revenue business models
Experience in billing, revenue recognition and the order to cash (OTC) space

Job Responsibility

Partner directly with a Regional Sales Lead of Sales, and act as their technical counterpart
Lead the team through execution of sales campaigns for strategic and enterprise-level customers
comfortable leading by example and getting hands-on in deals
Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base
Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
Drive disciplined execution across renewals and long-term customer success initiatives
including ownership for renewal forecast accuracy
Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team

What we offer

Competitive compensation and performance-based incentives
Comprehensive health and wellbeing benefits
Generous, flexible time off plus company-wide year-end break
Fully paid parental leave
Learning & development stipend
Volunteering opportunities and charitable donation matching
Mental wellbeing resources and support

Engineering Manager - Partner Solution Engineering

Adyen is seeking a Manager for the Partner Solutions Engineering team in EMEA. T...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of direct line management experience of hybrid technical and customer-facing teams
Proven experience hiring, mentoring, and coaching top talent
Strong understanding of web development and the Software Development Life Cycle (SDLC)
Working experience with APIs and a very good understanding of programming language(s), preferably with the ability to read and troubleshoot code
Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDKs, etc.), and a strong desire to continuously improve technical acumen
Excellent communication and presentation skills
comfortable leading technical discussions and building rapport with VP+ level engineering leaders and product managers internally and externally
Ability to establish and maintain strong, long-term technical relationships with partners at VP+ level
Ability to navigate ambiguity, manage technical stakeholders effectively, influence internal roadmaps, and make decisions by collaborating with the right people
A growth mindset with a bias toward action and strategic thinking

Job Responsibility

Lead, mentor, and coach a team of Partner Solutions Engineers, fostering their growth and ensuring their ability to successfully execute complex system integration projects
Oversee your team's efforts in acting as long-term, trusted technical contacts for partners' engineering and product teams, guiding them on Adyen's platform capabilities and integration best practices
Ensure your team provides ongoing support for technical inquiries, hands-on assistance during the implementation process, and leads troubleshooting efforts to ensure the timely delivery of solutions
Drive strategic architectural recommendations to ensure partners optimally integrate Adyen's solutions, maximizing value for their end-customers
Collaborate with internal Product and Engineering stakeholders, advocating for partner needs and influencing Adyen’s roadmap to enhance scalability and supportability for the Adyen product offering
Implement new or driving existing multi-quarter initiatives such as creating new roles, migrating tooling, or formalizing processes
Balance team needs with the needs of Adyen, ensuring clear communication internally and externally

Engineering Manager - Customer Risk

We are seeking an enthusiastic and experienced Engineering Manager to build and ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Proven experience in leading, managing, and mentoring engineering teams
Strong track record (e.g., 5+ years) in software engineering, with deep expertise in system design, architecture, and development of scalable, reliable, and low-latency systems
Ability to architect and oversee development across the full stack (data, backend services, and a solid understanding of how services integrate)
Demonstrated ability to drive delivery and set technical direction for complex projects with ill-defined or ambiguous requirements
Strong programming proficiency in languages such as Java and/or Python
Experience with technologies like SQL and NoSQL databases, and distributed systems (e.g., Kafka)
Excellent communication and stakeholder management skills, with a strong product sense and passion for applying technology to solve real business problems

Job Responsibility

Lead and grow: Build, mentor, and lead a high-performing team of software engineers, data engineering and ML Engineers fostering a culture of ownership, collaboration, and continuous learning
Architectural ownership: Define and own the architecture for the Customer Risk systems, ensuring they are scalable, reliable, and have low latency
Strategic delivery: Drive the planning and execution of ambiguous and complex engineering projects, translating high-level business problems into actionable technical roadmaps and successful delivery
Engineering excellence: Champion best practices in software engineering, testing, system design, and operations
Cross-functional collaboration: Partner closely with Product Managers, Data Scientists, Compliance, and Operations teams to understand risk challenges and deliver impactful solutions
Technology strategy: Evaluate and drive the adoption of new technologies and frameworks to solve real-world business challenges, ensuring the technology stack supports both current and future (including ML) needs

Senior Manager, Solution Engineering - DocV

DocV Solution Engineering is part of the Product Engineering organization and pl...

Location

United States

Salary:

220000.00 - 250000.00 USD / Year

Socure

Expiration Date

Until further notice

Requirements

8+ years of engineering, solutions engineering, or technical consulting experience
At least 3 years of experience leading customer-facing or hybrid engineering teams
Strong understanding of APIs, SDKs, and enterprise integration patterns
Ability to deliver production-quality solutions in fast-paced, ambiguous environments
Strong communication skills and experience working across technical and non-technical stakeholders

Job Responsibility

Build and lead a Solution Engineering team embedded within Product Engineering
Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes
Deliver short-term technical initiatives that enable field teams and support active customer engagements
Collaborate directly with customers on complex DocV integrations and deployment challenges
Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities
Identify and address integration-related technical debt to improve reliability, stability, and operational robustness
Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams
Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate
Anticipate recurring customer and field needs and drive scalable, repeatable solutions

What we offer

Equity
Annual bonus or a commission plan

Fulltime

Solution Engineering Manager, Midmarket

Ironclad is the leading AI contracting platform that transforms agreements into ...

Location

United States , San Francisco

Salary:

180000.00 - 220000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting
Experience hiring, motivating, and developing a team
Proven track record of successfully supporting scalable deal cycles in Midmarket sales
Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value
Excellent communication and presentation skills
Strong listening and ability to understand customers' needs

Job Responsibility

Build, lead, and mentor a high-performing Solution Engineering team
Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven
Serve as a subject matter expert in supporting the sales team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad
Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform
Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team
Work closely with Sales leadership to understand deal support needs for the Midmarket segment and establish effective and scalable engagement models for deal cycles
Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits
Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance
Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities
Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun

Fulltime

Microsoft 365 Copilot Solution Engineering Manager (Enterprise)

Our purpose is to empower organizations to transform the way they work by harnes...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

JAPANESE FLUENTLY
7+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, Business or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience
8+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience
6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
3+ years people management experience (including leading virtual teams)

Job Responsibility

You will be responsible for People Management by delivering success through empowerment and accountability by modeling, coaching, and caring.
You will enable and empower the team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes, aligning goals across solution areas and facilitates cross-selling with various workloads.
You will orchestrate team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. You will proactively plan team resources and influences future blueprints.
You will maximize area-level capacity and capabilities of scaling through partners by coaching the team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams). You will raise escalations or alleviate blockers through collaboration with manager-level counterparts in cross-functional groups.
You will build compete strategy, coach, and provide support to internal teams and work with local marketing teams to shape corporate domain messages.
You will oversee coach team in guiding customers through AI transformation solutions and applying advanced sales methodologies, while envisioning new and innovative solutions that use Microsoft technology to meet customer needs and identifying new technical and business trends/needs serving as the voice of the customer (VOC) to Microsoft.
You will enable and empower team to develop technical expertise and act as a technical thought leader by sharing best practices.

Fulltime

Solution Engineering Manager - Security

Are you insatiably curious and do you lean into uncertainty, take risks, and lea...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years technical pre-sales or technical consulting experience
OR Bachelors Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience
OR Masters Degree in Computer Science, Information Technology, Business or related field AND 4+ years technical pre-sales or technical consulting experience
OR equivalent experience

Job Responsibility

Scale Customer Engagements: Enable and empower team to influence customer decisions and ensure technical wins by streamlining processes and managing flow of wins, leveraging deep knowledge of processes, tools, and programs: Proactively identifies and leverages knowledge/orchestration of resources and owns resolution of blockers
Deep technical understanding of AI Security and Data Security architectures, solutions including Microsoft M365 Defender, Defender for Cloud, Sentinel, Microsoft Information Protection, Data Loss Prevention, Insider Risk Management, Defender for Cloud Apps (CASB)
Ensure consistency and quality through capturing, sharing and adherence of standards and best practices
Maximizes area-level capabilities of scaling through partners by coaching team to grow partner network, identifying gaps and promoting Microsoft within the ecosystem
Build and empower team to influence compete strategies
coaches and provides support to team and across internal teams to execute strategy
identifies cross-workload strategy opportunities
maintains communications with internal partners
acts as subject matter expert on competitive disciplines
Attracts, develops and retains talent: Supports mentorship, identifies growth opportunities, builds development plans with direct reports, and conducts development discussions and drives execution of projects

Fulltime

Customer Solutions Engineering Manager

The Customer Solutions Engineering Manager leads a multidisciplinary engineering...

Location

United States , North Reading

Salary:

138900.00 - 222300.00 USD / Year

Teradyne

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Electrical, Mechanical, or Systems Engineering or equivalent experience
10+ years of experience in semiconductor capital equipment
3+ years in a leadership role managing complex, multidisciplinary engineering projects
Primary experience: Leading engineering development for semiconductor capital equipment or complex mechanical/electrical systems
Primary skill: Strong technical leadership with the ability to balance technical depth and business priorities
Secondary skill: Cross‑functional collaboration with engineering, manufacturing, and customer‑facing teams
Additional experience in hardware/software integration, system reliability, and custom product configuration
Individual soft skills: Exceptional communication, analytical thinking, and problem-solving abilities
Team soft skills: Mentorship, influence without authority, and fostering an agile engineering culture

Job Responsibility

Lead the engineering effort to adapt SLT base equipment platforms for unique customer device configuration and test execution needs
Develop custom test site designs, including slot configuration, SLT board support, DUT thermals, and automation solutions
Collaborate with customers, applications engineering, and software teams to build software specials, data processing flows, and custom test execution capabilities
Build and oversee material demand planning, custom hardware builds, testing, and deployment activities for customer‑specific solutions
Support on‑time field deployment and production readiness of customized systems
Partner cross‑functionally with Product Marketing, Core Engineering, Project Management, Product Support, and Manufacturing
Mentor and guide a matrixed engineering team, fostering technical excellence and agility
Ensure technical risks are identified early with comprehensive mitigation strategies in place

What we offer

Medical
Dental
Vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs
Discretionary bonus(es) based on financial performance

Fulltime

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Manager, Customer Solution Engineering

Job Description

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