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Manager, Customer Solution Engineering

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Zuora

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.

Job Responsibility:

  • Partner directly with a Regional Sales Lead of Sales, and act as their technical counterpart
  • Lead the team through execution of sales campaigns for strategic and enterprise-level customers
  • Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
  • Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base
  • Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
  • Support development and management of a pipeline of strategic customer engagement opportunities
  • Drive disciplined execution across renewals and long-term customer success initiatives
  • Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
  • Build a strong consultative selling and technical advisory culture
  • Provide ongoing feedback, coaching, and enablement
  • Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth

Requirements:

  • Proven experience managing a large, diversified customer portfolio
  • Compelling leader who can effectively develop trust to supportively coach and drive team motivation
  • Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
  • Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
  • Solid understanding of SaaS software and recurring revenue business models
  • Experience in billing, revenue recognition and the order to cash (OTC) space
What we offer:
  • Competitive compensation and performance-based incentives
  • Comprehensive health and wellbeing benefits
  • Generous, flexible time off plus company-wide year-end break
  • Fully paid parental leave
  • Learning & development stipend
  • Volunteering opportunities and charitable donation matching
  • Mental wellbeing resources and support

Additional Information:

Job Posted:
January 02, 2026

Work Type:
Hybrid work
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