Manager Customer Service

• Review of customer/ distributor complaints & queries received at RTA CC through Email and timely resolution of the same
• Complete RCA of complaints and track for preventive and correction action
• Completion of monthly complaints reportings and MIS
• Outbound calling activities are completed in a timely manner and projects assigned are reported through weekly MIS to Line Manager
• Quality analysis of emails of all the agents and provide feedback and trainings to new joiners
• Ensure SLA met and maintained for Voice activities in the CC
• Review of High ageing cases to avoid breach of TAT

• A good understanding of mutual fund/security markets
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client facing role, with a bent of mind for ‘service’
• Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage
• Valid NISM certification

Knowledge of local language

• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment