Manager, Customer Response Center Job at Bombardier (Dorval)

Customer Contact Center Manager

The professional to be recruited will be responsible for: Ensuring the implement...

Location

Portugal , Lisboa

Salary:

Not provided

Egor

Expiration Date

Until further notice

Requirements

Degree in Management, Engineering, IT, or a related field (Master’s degree valued)
Proven experience in Customer Contact Center, Customer Operations, or Service Management roles
Demonstrated experience in the implementation, scaling, or transformation of Contact Centers
Experience in managing external service providers
Strong KPI-driven operational management mindset
Experience in recruiting and leading teams in an international environment
Analytical, structured, and process-oriented profile
Excellent communication and stakeholder management skills
Experience with CRM or case management tools (e.g., Microsoft Dynamics 365 or similar)
Fluency in English, with additional European languages considered a plus, namely German and/or Dutch

Job Responsibility

Ensuring the implementation and operational management of the Customer Contact Center (L1 support), guaranteeing its efficient day-to-day functioning
Defining and managing the CCC service model, scope, processes, and performance
Managing and overseeing external service providers, including contracts, SLAs, and KPIs
Defining, monitoring, and optimizing operational KPIs, namely First Contact Resolution, response and resolution times, customer satisfaction, backlog, and contact volume
Recruiting, onboarding, developing, and leading internal and external Contact Center teams
Driving standardization, quality, and continuous improvement across processes and operations
Defining and implementing the team training strategy in coordination with partners
Acting as the main interface between the CCC and internal stakeholders, including Technical Support, IT, Quality, Training, and Product teams
Supporting the implementation of new tools, channels, and automation initiatives within the Contact Center environment

What we offer

Professional development opportunities
Collaborative environment focused on innovation and continuous improvement

Fulltime

Global Security Operations Center Manager

Allied Universal® is hiring a Global Security Operations Center Manager. The Glo...

Location

United States , Roanoke

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization
able to communicate clear and concisely when providing oral directives as well as written logs and reports
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Distribution Center Manager

Your Role at Batesville: As a Distribution Center Manager, you will be responsib...

Location

United States , Batesville

Salary:

98000.00 - 115000.00 USD / Year

Batesville Canada ULC

Expiration Date

Until further notice

Requirements

Bachelor's degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred
and a minimum of eight years related experience and/or training
or equivalent combination of education and experience with an emphasis in Logistics
Strong Microsoft Office skills
Excellent customer service orientation
Strong verbal and written communication skills
Positive and professional appearance and attitude
Excellent attention to safety protocols
Strong attention to detail
Knowledge of OSHA rules and regulations

Job Responsibility

Directly lead, develop and supervise Plant Shipping Department/RDC employees utilizing Human Resources processes, including training employees
planning, assigning and directing work
appraising performance
making recommendations for promotion, demotion, hiring, termination and administering appropriate rewards and discipline
addressing complaints and resolving problems
Carry out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws
Accountable for RDC operational performance and completion of policy deployment, root cause and countermeasure analysis
Implement a high standard of customer service in the areas of order entry, dispatch, and customer problem solving
Develop strategies to improve operations and inventory efficiencies at the Batesville Plant and RDC level
Responsible for adherence to governmental regulations

What we offer

IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more
Generous 401K Matching Program
Paid time off
Opportunities for development and advancement

Fulltime

Care Center Manager II - Phoenix/Avondale

Care Center Manager role is part of a team-based approach in providing advanced ...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

High School Diploma
3 years in healthcare management directly serving patients
BLS Certification required within 30 days of hire
Excellent patient or customer service and communication skills
Proficient PC skills

Job Responsibility

Under the direction of the Director of Operations, and in partnership with the Care Center lead physician and the executive leadership team, this person will be responsible for and facilitates day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions and overall operations
Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants and patient experience coordinators and other staff as determined by the Director of Operations
Manages and oversees human resources functions, such as hiring, onboarding, and training, and ongoing performance management to build and develop a high-performing team committed to service excellence
Collaborate closely with the Care Center team to ensure the Care Center's performance in effective value-based care and are aligned with Key Performance Indicators (KPIs)
In cooperation with Care Center team, ensures staff meetings and huddles meet Prosano's 'Healthy Huddle' experience standards
Oversee systems and processes vital to the Care Center operations, including scheduling, workflow, and supply management systems
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
Other duties as assigned
Working hours may include extended hours
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Fulltime

Network Operations Center Manager

NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to l...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field
Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Senior Sales Center Manager - Mice & Leisure

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

Job Responsibility

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
Ensures their property events have a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Managing Event Logistics and Operations
Ensuring and Providing Exceptional Customer Service
Leading Event Management Teams
Supporting and Coordinating with the Sales and Marketing Function
Conducting Human Resources Activities

Fulltime

Global Security Operations Center Manager

The Global Security Operations Center (GSOC) Manager plays a vital role within t...

Location

United States , Rancho Cordova

Salary:

83200.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor's degree in criminal justice, security management or a related field of study
High school diploma with a minimum of seven (7) years of work experience in a security professional role
Minimum of five (5) years of experience in corporate security or a similar role
Minimum of two (2) years of experience leading and managing all aspects of a corporate control center
Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
Understanding of security operations to include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management
Excellent oral and written communication skills
Planning, organizing, and leadership skills
Strong customer service and service delivery orientation
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Job Responsibility

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
selection and placement of GSOC staff
design and implement career development and performance improvement measures
Drive process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration
Maintain internal and external stakeholder relationships
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Care Center Manager

Care Center Manager for Prosano Health Solutions, an Advanced Primary Care model...

Location

United States , Phoenix, AZ

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

High School Diploma
3 years in healthcare management directly serving patients
BLS Certification required within 30 days of hire
Excellent patient or customer service and communication skills
Proficient PC skills

Job Responsibility

Under the direction of the Director of Operations, and in partnership with the Care Center lead physician and the executive leadership team, this person will be responsible for and facilitates day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions and overall operations
Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants and patient experience coordinators and other staff as determined by the Director of Operations
Manages and oversees human resources functions, such as hiring, onboarding, and training, and ongoing performance management to build and develop a high=performing team committed to service excellence
Collaborate closely with the Care Center team to ensure the Care Center’s performance in effective value-based care and are aligned with Key Performance Indicators (KPIs)
In cooperation with Care Center team, ensures staff meetings and huddles meet Prosano’s ‘Healthy Huddle’ experience standards
Oversee systems and processes vital to the Care Center operations, including scheduling, workflow, and supply management systems
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
Other duties as assigned

Fulltime

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Manager, Customer Response Center

Job Description

Job Responsibility

Requirements

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What we offer

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