Manager, Customer Response Center Job at Bombardier (Dorval)

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Solution Account Manager, Data Centers

Belden is seeking a Solution Sales Manager (SSM) - Data Centers, to join our gro...

Location

United States

Salary:

100000.00 - 170000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Data Center Functions, Systems and Architecture experience preferred
5 or more years of Relevant Sales and Technical Experience in similar or adjacent markets
College degree preferred
Strong experience and knowledge in Data Center Power, Cooling, Compute Storage and Network Architecture. Ability to define requirements and differentiated customer needs within On-Prem, Cloud, Edge, Hyperconverged, Multi-Tennant and CoLo environments preferred
Experience specifying and designing Data Center Infrastructure and Systems preferred
Excellent communication and presentation skills
Experience speaking to C Suite Executives
Ability/willingness to travel up to 50%

Job Responsibility

Execute Belden’s Commercial Data Center Strategy as defined by the Sales Director. Implement defined sales process, deploy programs and deliver outcomes pursuant to Global Data Center Plan
Develop and Implement sales strategies to identify and secure On-Premise, Cloud, and MTDC business opportunities
Utilize professional consultative sales approach to conduct needs analysis and evaluate proper resource engagement
Collaborate with Belden Solution Consultants to develop unique and customizable solutions utilizing any number of Belden supporting successful customer outcomes
Engage Field Sales Team when appropriate to develop an effective Channel Strategy incorporating Contractors, Integrators, Consultants or Supply Chain Partners
Responsible for expansion of business within Region and Target Account, utilizing all Belden Smart Building and Data Center cabling and connectivity products
Collaborate with Marketing and Product Line Management to maximize volume, mix & margin
Role will serve as a key member within the Enterprise Sales Team, contributing to strategic direction, program development and customer relationship within targets
Drive Partner friendly strategies consistent with the Company Strategic Plan to enhance market/product intelligence as well as volume sales
Provide regular feedback to senior management on sales potential and other important activities within market responsibilities

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Customer Success Manager

The Customer Success Manager (CSM) is on a mission to guide customers through HP...

Location

Mexico , Guadalajara

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree preferred
Typically 4 - 6 years experience in a customer facing support role
Good communication skills
Project management experience
Knowledge of ITIL and ITSM processes
Good presentation skills
Able to communicate to VP and C-level Management
Knowledge in Networking products
Advanced English

Job Responsibility

Develops trusted customer relationship demonstrating executive presence
Evaluates and analyses customer needs
Builds trust and transparency with customers, promoting customer loyalty
Partners with account team to support business development efforts
Responsible for navigating the customer’s onboarding journey including: Identifying Team Members Necessary to Deliver Services Purchased, Responsible for Internal Kick Off Meetings with Sales and Partner, Sending Welcome Letter, Hosting a series of Services and Security Workshops working with the Transition Manager to complete the Operations Handbook, Verifies necessary deliverables have been completed
Coordinate initial setup of Internal Systems like Totango, Central, NaaS Experience Platform (NXP), and Networking Support Portal (NSP)
Guide Partner and/or Customer through Onboarding process for NXP, NSP (Networking Support Portal), Aruba Central, UXI Dashboard, Edge Connect Orchestrator, Etc.
Work with Aruba NOC (Network Operations Center) and Customer to install Remote Device Access (RDA) and Collectors as applicable
Coordinates Low Level Design (LLD) Review and Knowledge Transfer with the Aruba NOC team
Works with NaaS Ops team to facilitate monthly billing

What we offer

Health & Wellbeing benefits
Career development programs
Flexible working arrangements
Inclusive workplace

Fulltime

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Managed Cloud Detection and Response Analyst

Wiz is looking for a Managed Cloud Detection and Response Analyst to join our ne...

Location

Israel , Tel Aviv

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

2+ years of experience in a Security Operations Center or Managed Detection and Response, specifically involving cloud environments
Solid knowledge in Cloud Security, with familiarity in cloud services, Kubernetes, cloud architecture, and major providers (AWS, GCP, Azure)
Strong analytical skills with a detail-oriented mindset, capable of assessing complex security incidents, separating false positives from true compromise, and providing actionable insights
Passion for continuous learning and improvement, staying up-to-date on the latest trends, threats, and best practices in cloud security
Excellent communication skills verbal and written both in Hebrew and English

Job Responsibility

Continuously monitor customers’ cloud environments and workloads for security alerts and analyze potential cyber threats to identify and prioritize cyber security incidents
Triage prioritized cyber incidents and coordinate appropriate response actions to mitigate risks effectively
Work closely with customer teams to guide and assist with investigation and remediation of incidents
Create and deliver incident reports that document findings and response actions taken for customers
Write and implement custom detection rules and fine-tune alerts to enhance threat detection capabilities for the customer’s specific cloud environment
Develop and maintain cyber incident response playbooks to standardize procedures and enhance the internal methodology of the team
Stay up to date with the latest threats, vulnerabilities, and trends in cloud security to update response strategies and improve detection methods

Bpo - Relationship Manager

The Contact Center shared service organization prioritize a customer-first minds...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years’ experience in Relationship Manager, preferred experience in managing a contact center BPO relationship
Ability to cultivate strong listening & brand advocacy
Strong relationship skills that influence across various levels of the organization
Ability to influence cross-functionally to drive customer advocacy
Ability to motivate and engage others to drive service & sales KPIs
Knowledge of contact center tools and applications (E.g., Telephony, IVR, Knowledge Base, CRM, OMS applications)
Strong time management skills and ability to meet tight deadlines
Aptitude for creative problem-solving that utilizes an analytical lens while exhibiting a resourceful approach in collaboration with others
Strong written and verbal communication that allow for active listening, ability to give and receive feedback, and have an awareness to understand nonverbal cues

Job Responsibility

Develop and cultivate relationships with key partners within the BPO and internal KnitWell Group brand stakeholders to align with brand goals and objectives
Foster a strong understanding of the brand identity and values, encouraging partners to actively promote the brand through their communication channels
Manage contractual expectations (E.g., performance KPIs, CSAT, quality) and invoicing (E.g., auditing, approving, initiating payment) to ensure annualized performance and budget targets are achieved
Provide voice of the customer trends to partners across the KnitWell Group organization to give insights to key areas of the business
Manage and function as the subject matter expert across multiple KWG brands to provide insights for managing the day-to-day business needs of their respective brands
Coordinate in partnership with BPO leadership and internal stakeholders testing new technology capabilities to improve agent productivity and customer self-serve functionality
Collaborate with the KnitWell Group operational leaders responsible for internal branded teams to ensure a consistent outcome in key metrics such as productivity, quality, and revenue generation
Maintain open communication and collaborate with BPO partners to ensure defined business strategies are delivered on time and within budget
Cultivate an environment of continuous process improvement to ensure we reduce customer and agent friction, identifying technology gaps & needs
Capability to develop and implement comprehensive brand relationship strategies aligned with overall business objectives

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays.

Fulltime

Call Center Supervisor

Customer Service Associate is responsible for providing assistance to customers ...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens
Ability of effectively communicate in a courteous and professional manner
Ability to learn and apply knowledge accordingly
Must be reliable, on time and in attendance on a daily basis
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of call center functions
Possess at least two years previous supervisory/management experience
or equivalent combination of education and experience
Ability to read, write, and understand English and/or Spanish
Ability to add, subtracts, multiply and divide

Job Responsibility

Enforce company and department policies and procedures
Maintain verbal, written email to manager regarding department
Prepares work schedule to expedite workflow
Maintain staff personnel file which include time and attendance records
Completes daily and weekly payroll
Monitor all lunch and break records
Responsible for coaching, counseling, and /or corrective actions of staff
Responsible for staff motivation
Responsible for staff development and training
Complete telephone and correspondence monitoring to assure accuracy and quality

Fulltime

Manager, Customer Response Center

Bombardier

Location:
Canada , Dorval

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2026

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