Manager, Customer Ratings & Reviews Job at Staples (Framingham)

Revenue Enablement Manager, Customer

We're looking for a Revenue Enablement Manager for our Customer Office to own th...

Location

United States; Canada , New York; Toronto; Vancouver

Salary:

96100.00 - 143300.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company
Background in consulting or strategic advisory is a major plus
Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
Deep understanding of the customer success motion, health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows
Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs
Strong facilitation and communication skills
Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
Ability to translate complex product value into clear, customer-facing narratives and internal training

Job Responsibility

Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials
Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps
Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI
Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change
Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows
Build a continuous learning program for CSMs and renewal owners
Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption
Serve as an active member of the Revenue Enablement Council, representing the post-sale voice

What we offer

Comprehensive benefits to support the health and wellbeing
Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Communication: Excellent written and verbal communication skills

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , San Francisco

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Communication: Excellent written and verbal communication skills

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , New York

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users.
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus.
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives.
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity.
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams.
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly).

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will leverage your ex...

Location

Netherlands , Amsterdam

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership
A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR)
Strong understanding of security concepts/frameworks and the development of security roles within organizations
In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases
Fluency in English is required

Job Responsibility

Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements
Serve as the primary point of contact for complex customer relationships, potentially spanning multiple products and geographic regions
Collaborate with the customer to define, create, and periodically review the criteria for success
Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions
Maintain a deep understanding of CyberArk products, including their features and functionality, and effectively communicate how they address customer security requirements
Monitor and track product adoption rates to ensure high customer retention
Develop and implement success plans, in collaboration with functional teams, for both increasing customer adoption and mitigating risk for 'at-risk' accounts
Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross-sell opportunities
Monitor customer support tickets to ensure adherence to agreed-upon Service Level Agreements (SLAs)

Fulltime

Customer Relationship Manager

Harbour Healthcare are recruiting for a Customer Relationship Manager in the Har...

Location

United Kingdom , Harrogate

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven track record in sales, business development, or occupancy growth
Experience hitting and exceeding targets
Strong closing and conversion skills
Excellent communication and relationship-building ability
Experience managing multiple sites is advantageous
Comfortable using CRM systems and tracking performance data
Full UK driving licence

Job Responsibility

Take full accountability for occupancy performance across your homes
Drive growth in private fee occupancy and improve average weekly fee
Develop and execute clear, results-focused sales plans for each location
Track performance weekly and adapt strategies to ensure targets are achieved
Own and manage the full enquiry journey from initial contact to admission
Respond to all enquiries with urgency and professionalism
Deliver high-quality, persuasive show rounds that convert
Implement structured follow-up processes to maximise conversion rates
Proactively generate new enquiries through networking and outreach
Build strong referral relationships with local authorities, hospital teams, and healthcare professionals

What we offer

Plus bonus structure
Enhanced DBS check for Children and Adults

Fulltime

Customer Success Manager

As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our ...

Location

United States , Boston

Salary:

63800.00 - 86300.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
Familiarity with customer success platforms and tools is a plus

Job Responsibility

Relationship Management
Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Product Expertise
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Industry Knowledge
Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Netherlands , Nieuw-Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

What we offer

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed
Palo Alto Networks is an equal opportunity employer
We are committed to providing reasonable accommodations for all qualified individuals with a disability

Fulltime

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Manager, Customer Ratings & Reviews

Job Description

Job Responsibility

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What we offer

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