Manager - Customer Program Management Job at Boeing (Singapore)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Asia-Pacific Customer Program Management First Line Manager will be based in Singapore, leads all BGS Modifications (Mods) customer engagements pertaining to contracted mods projects for customers within the Asia-Pacific region and delivers a market-leading total customer experience. The team manages all Program relationships and interactions with customers (internal & external), in collaboration with Boeing Sales & Marketing teams (BGS and BCA) and Mods Integrated Product Teams (IPT) to drive execution and revenue performance to meet or exceed the business plan and truly delight our customers. On-site presence is required, as well as travel to customer locations in collaboration with Sales and frequent direct engagement with product line teams in Long Beach, CA and Frimley, UK.

Job Responsibility

Drives value and robust communications and performance to plan updates for our customers, and deliver revenue growth commitments
Manages and measures results throughout customer and market life cycle engagements to maximize customer value and profitability
Determines required integrated go-to-market strategies, skills, capabilities, organizational structure, standards, and best practices to deliver to plan
Serves as a primary Voice of Customer within Modifications program and leads advocacy and customer engagement with business partners to assure that BGS understands customer services requirements and provide the capabilities needed in current and future services to grow core and new adjacent businesses
Coordinates and leads select customer engagements with sales leaders
Establishes and maintains relationships with domestic and international senior-level customers, suppliers and Boeing stakeholders
Builds and fosters relationships both within Mods and across the Enterprise

Requirements

Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
Prior work experience in aviation/aerospace industry with relevance
Demonstrates executive presence and concise communications
able to produce clear, high-impact executive summaries for senior stakeholders.
3+ years of experience working with internal and external customers
3+ years of experience with schedule and budget management, development and integration of go to market strategies, customer communication and engagement experience
3+ years of experience working with Senior Leaders/Executives to establish strategic plans and objectives
1+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions or initiatives
Willing and able to travel up to 25% of the time both domestically and internationally

Nice to have

Bachelor’s degree or higher
Key high-level customer experience with demonstrated expertise at driving execution and integration with proven ability to capture new business
Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
In depth knowledge of Boeing Global Services (BGS) Modifications Services Portfolio
Experience using critical business and financial acumen to influence and shape strategy
Experience with leading or participating in pursuit of new business opportunities
Ability to build an environment of inclusion, transparency and trust
Sales, Engineering, Supply Chain, Operations and Program Management knowledge
Ability to drive integration and execution across modifications product lines for each customer
Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise

What we offer

Competitive base pay and incentive programs.
Industry-leading tuition assistance program pays your institution directly.
Resources and opportunities to grow your career.
Up to $10,000 match when you support your favorite nonprofit organizations.

Boeing - All Job Offers

Select Country

Manager - Customer Program Management

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Manager - Customer Program Management

Customer Program Management Accounts Receivable

Senior Program Manager - Customer Education

Senior Product Program Manager, Roadmap Planning & Program Management

Program Manager, Product Roadmap Planning & Program Management

Consumer Protection Compliance Program Manager, Customer Remediation

Support Operations Technical Program Manager

Technical Program Manager, Integration Management

Senior Executive Programs Manager

Our AI answers in your language