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Tekmetric Logo Tekmetric · Customer Service

Manager, Customer Onboarding

United States, Houston · Job Posted December 12, 2025
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Job Description

Lead and manage a team of Customer Onboarding Managers at Tekmetric, an all-in-one, cloud-based platform for auto repair shops. Develop and implement scalable onboarding processes, collaborate across teams to ensure a cohesive customer journey, and use data to continuously improve the experience.

Job Responsibility

  • Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction
  • Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments
  • Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption
  • Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience
  • Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices
  • Work closely with clients to understand their business needs and tailor the onboarding experience accordingly
  • Establish clear communication and project management protocols to ensure timely and successful implementations
  • Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities
  • Manage customer expectations and address any issues that may arise during the onboarding process

Requirements

  • Bachelor’s degree in business, Communication, or a related field
  • 3+ years of experience in customer success, account management, or a related field within the SaaS industry
  • Proven track record of managing and improving customer onboarding processes
  • Strong leadership skills with experience in managing and motivating teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
  • Proficiency in CRM and project management tools
  • Data-driven mindset with a strong analytical approach to problem-solving
  • Ability to work in a fast-paced, dynamic environment

What we offer

  • Enjoy the flexibility of remote work
  • Competitive base salaries that reflect your value
  • Generous Paid Time Off
  • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
  • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
  • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
  • After one year of employment, enjoy a $300 home office setup bonus
  • Keep growing with support for continuing education
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