Manager, Customer Experience Job at Wiz (London)

Manager, Customer Experience

The vision of the Customer Experience Management (CEM) team is to connect Wiz va...

Location

France , Paris

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud
3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts
Proven track record of mentoring and managing high-performing revenue teams
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility

Job Responsibility

Lead, mentor, and motivate a team of CEMs working with our most strategic customers
Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region
Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts
Drive CEM strategy and customer deliverables to continuous grow impact of your team
Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption
Maintain and report accurate customer health and project status within region while collaborating with sales peers
Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success
Identify and activate strategies to proactively identify and grow value within accounts
Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations
Act as an escalation point for team around at-risk customers

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Sr. Manager, Customer Experience-Frontline Digital Experience

In this role, you’ll lead a team focused on delivering T-Mobile’s digital experi...

Location

United States , Bellevue

Salary:

112900.00 - 203700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience
4-7 proven experience in the wireless industry
4–7 years of people leadership and team development experience
2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
Strong background in customer experience strategy, process optimization, and analytics
Strategic problem solver with a proven track record to influence and get results at all levels
Proficient in Microsoft Office
experience with SQL and analytics tools is a plus
Excellent communication, problem-solving, and project management skills
At least 18 years of age

Job Responsibility

Lead and encourage a team through mentor, career development, and performance feedback
Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
Represent the voice of the customer at the leadership level to influence product and service develop
Oversee complex, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
Deliver clear, concise communications on project status, key metrics, and team updates
Build positive relationships with senior leaders across the enterprise to drive alignment and support
Champion post-launch strategies that improve new commerce, product, and service experiences
Tackle additional projects and responsibilities as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

New

Senior Finance Manager, Customer Experience Innovation

Global Treasury supports the digital transformation journey of Microsoft’s custo...

Location

United States , Redmond

Salary:

97600.00 - 206400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.

Job Responsibility

Lead cross-company projects to support customer experience and improve order to cash cycle
Thought leadership in driving innovative solutions in the ‘order to cash’ cycle
Represent the Treasury team as a core team member in cross-functional projects, and influence decision making by leaders to drive optimal customer experiences
Analyze internal or market data to identify opportunities for improvements and drive changes around policy, process or systems as needed
Partner closely across Treasury and upstream teams to set up global, scalable, efficient, and compliant processes to support Microsoft customers or partners
Advocate for Microsoft customers and partners to fix root causes of their pain points
Build relationships with upstream teams in Microsoft
Provide recommendations to leaders for process and technology strategy decisions
Project manages key initiatives that touch several teams across Microsoft
Embody our culture and values

Fulltime

New

Customer Experience Manager

Are you a strategic thinker with a passion for service excellence? A leading UK-...

Location

United Kingdom , Brighton and Hove

Salary:

34000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience of working in a customer service / customer relations / customer experience management role within the travel sector
Familiarity with UK travel regulations including ABTA Code of Conduct & Package Travel Regulations.
Strong interpersonal and conflict resolution skills
Ability to interpret data and present strategic recommendations
Excellent organisational and collaboration skills
Knowledge of safeguarding policies in travel or education
Awareness of AI tools and their application in customer engagement
Proven success in high-pressure service environments
Confident communicator and trainer
Self-motivated with strong time management

Job Responsibility

Acting as the primary contact for all customer feedback and concerns
Analysing feedback trends and translating insights into actionable improvements
Leading internal discussions to address service challenges and enhance delivery
Engaging with customers who raise issues before, during, or after travel
Encouraging repeat bookings through strategic collaboration with sales teams
Ensuring company practices align with industry regulations and internal policies
Overseeing data protection compliance and acting as the designated person for GDPR matters
Designing and delivering training programmes focused on service excellence
Managing insurance-related processes including claims, training, and reconciliation
Contributing to health and safety and incident response planning

What we offer

Hybrid working after initial induction, 3 days in the office
Two annual learning and development days
Opportunity to travel and experience trips first-hand
Supportive, people-first company culture

Fulltime

Principal Customer Experience Manager

This role is essential for defining and orchestrating the customer experience to...

Location

United States , Overland Park; Bellevue

Salary:

96200.00 - 173600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4 years project or program management
Experience leading complex cross functional efforts across multiple enterprise functions
Extensive experience planning and deploying either business or IT initiatives with experience modeling business processes using a variety of tools and techniques
Prior experience supporting Frontline Operations across multiple lines of Business (Retail, Dealer, Care, Telesales, Business to Business)
Proven leader in establishing, innovating and improving customer and frontline experience processes
8+ years experience in process design/management including proven success in process design, optimization, analysis and documentation
The ability to articulate the relationship between business strategy, customer experience and technology strategies
The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance

Job Responsibility

Collaborate cross-functionally to link business goals, architectures, and requirements frameworks to identify customer experience opportunities
Analyze and model interactions among people, processes, and technology to guide technology strategies and achieve business objectives
Capture and analyze business goals and processes to suggest improvements supporting strategic and operational targets
Identify and resolve service interaction pain points to improve service performance and align with sales metrics
Serve as subject matter expert for customer experience considerations during new initiative launches and monitor ongoing performance
Engage with field leadership and operational teams to inform experience strategy and provide recommendations to executive leadership
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Manager Customer Experience - Walmart Foods

This role is a key strategic customer facing role that is primarily focused on t...

Location

United States , Rogers

Salary:

103000.00 - 154400.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Operations / Logistics / Business / Engineering / SC Management
7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused
Problem Solving
Data Driven Decision Making
Collaboration
Influencing & Negotiation
Data Storytelling & Presenting
Effective Communication
Analytical Thinking
Stakeholder Management

Job Responsibility

Develop and implement logistics / supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities, and resulting measurements
Champion adherence to supply chain best practices
Collaboratively manage multiple links within the overall customer operations function to achieve excellence in customer service
Provide strong leadership and personal development to build a highly effective team, focusing on attracting, retaining, and developing individuals to deliver customer service excellence and consistency in customer alignment
Plan for succession and career development within the organization
Work closely with the Customer Operations Manager and third-party providers for key customers, driving growth through successful execution of service and key initiatives
Develop and maintain a strong link with Customer Development, collaborating and partnering with Customer Strategy & Planning teams to drive growth for both the customer and Unilever
Work closely with cross-functional partners to lead key customer initiatives
Represent Unilever at industry forums, customer supplier boards, and speaking engagements
Serve as a resident expert in external market trends within packing & technology, providing valuable insights back to Unilever

What we offer

Bonus
Long-Term Incentive (LTI)
health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits

Fulltime

Customer Experience Manager

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Australia , Sydney

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
Proven people management: leading through accountability, continuous learning, and genuine development
Strong strategic thinking: you make decisions that improve both team and customer experience
Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
Excellent written and verbal communication, plus advanced English fluency
Sharp time management and organisational discipline: you keep things moving

Job Responsibility

Lead and inspire front-line customer support teams day to day
Mentor team members and coordinate targeted training and upskilling
Own KPI analysis to uncover improvement opportunities across CX and call centre ops
Bridge Sales Directors and Managers through weekly stakeholder touchpoints
Collaborate globally to improve, centralize and implement CX processes
Deliver exemplary service experiences to DM customers at every touchpoint

Fulltime

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Manager, Customer Experience

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