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Unilever Logo Unilever · -

Manager Customer Experience - Walmart Foods

United States, Rogers 103000.00 - 154400.00 USD / Year · Job Posted June 04, 2026
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Job Description

This role is a key strategic customer facing role that is primarily focused on the management of supply chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing Unilever with a strategic advantage in supporting and accelerating growth.

Job Responsibility

  • Develop and implement logistics / supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities, and resulting measurements
  • Champion adherence to supply chain best practices
  • Collaboratively manage multiple links within the overall customer operations function to achieve excellence in customer service
  • Provide strong leadership and personal development to build a highly effective team, focusing on attracting, retaining, and developing individuals to deliver customer service excellence and consistency in customer alignment
  • Plan for succession and career development within the organization
  • Work closely with the Customer Operations Manager and third-party providers for key customers, driving growth through successful execution of service and key initiatives
  • Develop and maintain a strong link with Customer Development, collaborating and partnering with Customer Strategy & Planning teams to drive growth for both the customer and Unilever
  • Work closely with cross-functional partners to lead key customer initiatives
  • Represent Unilever at industry forums, customer supplier boards, and speaking engagements
  • Serve as a resident expert in external market trends within packing & technology, providing valuable insights back to Unilever
  • Lead strategic projects that drive value and growth for Unilever

Requirements

  • Bachelor’s degree in Operations / Logistics / Business / Engineering / SC Management
  • 7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused
  • Problem Solving
  • Data Driven Decision Making
  • Collaboration
  • Influencing & Negotiation
  • Data Storytelling & Presenting
  • Effective Communication
  • Analytical Thinking
  • Stakeholder Management
  • Change Management
  • Project Management
  • People Leadership

Nice to have

  • MBA preferred
  • People Leadership / management experience is preferred
  • Broad-based Supply Chain experience including direct customer interface is preferred

What we offer

  • Bonus
  • Long-Term Incentive (LTI)
  • health insurance (including prescription drug, dental, and vision coverage)
  • retirement savings benefits
  • life insurance and disability benefits
  • parental leave
  • sick leave
  • paid vacation and holidays
  • access to numerous voluntary benefits
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