Manager, Customer Experience, Data and Analytics Job at HSBC (Kowloon City)

FLEX Senior Manager, Onsite Digital Data Management

This is a temporary position. We are looking for a Sr Manager, Owned Channels Di...

Location

United States , Bethesda, MD

Salary:

52.06 - 82.45 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Data Analytics, Computer Science, Engineering, Information Systems, or a similar quantitative discipline, with 4+ years of experience demonstrating progressive career growth and a history of exceptional performance in data management, analytics, and marketing technology OR 2+ years of experience in data management, analytics and marketing technology with a Master's degree
Proven expertise in designing and engineering complex data flows for customer data & audience development with proficiency in SQL
In-depth knowledge and hands-on experience with full funnel tag management and digital analytics platforms (e.g., Adobe Analytics, Google Analytics etc.)
Strong understanding of marketing and ad technologies, customer data platforms (CDP), and cloud data warehouses (e.g., Snowflake, AWS)
Proven ability to deliver impactful results while managing complex, high-stakes initiatives with ambiguity and cross-functional collaboration
Strong leadership skills with a track record of working closely with marketing, digital, and technology teams to drive data strategy and innovation

Job Responsibility

Provide leadership, consulting, and information expertise to achieve the goals for marketing & media
Work with MarTech and IT teams to develop and deploy an effective digital & customer data infrastructure
Contribute to data strategy, data management, and enhanced data products for use by the Marketing discipline
Contribute to the broader data strategy and effectively prioritize implementation tactics for onsite data to ensure they are in line with overall organizational goals and long-term business strategies
Work closely with the marketing and analytics teams to identify key performance indicators (KPIs) and data requirements necessary for optimizing segmentation strategies and enhancing ROI
Manage vendors/technical staff to build the infrastructure to support data & reporting solutions in AWS, Snowflake, Adobe etc
Oversee development of systems and technologies that reduce manual processes and data quality issues relating to data capture
Partner with Analytics and IT to build Data Management, Analytics and Reporting roadmaps for future years
Partner with business leadership to secure funding for critical Data Management & IT programs

What we offer

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Fulltime

Head of Quality – Customer Reporting and Data Analytics

As Head of Quality – Customer Reporting and Data Analytics, your primary goal wi...

Location

United States , Miami, FL / Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years of experience in data analytics, business intelligence, or data product management
At least 3 years in a leadership or head-of-function role
Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
Experience leading cross-functional collaboration across product, engineering, and commercial teams
Exceptional analytical, strategic thinking, and communication skills
Knowledge of retail operations, shrinkage, and loss prevention analytics
Proven ability to build scalable reporting and analytics products from concept to market

Job Responsibility

Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

Fulltime

Senior Product Manager (data & analytics) contractor

Userlane is a market-leading Digital Adoption Platform that empowers organisatio...

Location

Poland

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

5+ years of product management experience on data/analytics products within a modern product organisation
You've built analytics for executives or senior leaders - people who need insights pushed to them, not analysts who hunt for data. You understand the difference between interesting data and actionable insight
You start with the business question, not the data. Your first instinct is "what decision are they trying to make?" rather than "what data do we have?"
You have strong opinions on data visualisation for time-poor executives and a clear rationale for every data point you include in your solutions
You've worked in enterprise B2B (not B2C product analytics). Healthcare experience is a strong plus
You figure out what works by talking to customers and watching them use the product
You're capable of explaining things to engineers, salespeople, support agents and CEOs alike
You’re fluent in English (spoken and written)

Job Responsibility

Own Application Intelligence at Userlane. You'll shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste
Delivering outcome-linked metrics: Evolve our HEART Analytics to connect usage data to business outcomes like cost savings, efficiency and compliance risk that enterprise executives can take action on
Building for time-poor executives: Design analytics that bring insights to leaders and answers "what should I do?" not just "what happened?"
Scaling portfolio intelligence: Define how to connect engagement, cost and risk data across hundreds of applications, helping executives understand where value is created or lost in their software portfolio
Connecting fragmented data sources: Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems
Transforming insights into action: Define what turns raw usage data into insights that drive action, not just dashboards people look at once
AI adoption governance: Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI

What we offer

Team & Culture: A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries
Impact: You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems
Product strategy influence: Work directly with our VP Product to shape our 2026-2030 strategy as we expand into new sectors
Market: Userlane is among the global leaders in the rapidly growing Digital Adoption industry
Growth: We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training

Fulltime

Workplace Experience Manager

As the ideal Site lead, your first priority is to own an exceptional hospitality...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of relevant professional experience in program and portfolio management
Experience building strategy based on vision and goals, turning a strategy into executable plans, and driving high visibility and complex projects
An analytic rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)
Experience in diagnosing pain points for teams, moving their Workplace Experience to good, and going the extra mile to ensure they are great

Job Responsibility

Continuous Improvement: Develop proposals and lead projects to deliver customer promises and business priorities
In-Office Experience: Act as a point of escalation for any issues in your office
Act as Budget Custodian: Manage budgets for food & drink, kudos, and staff wellness programs
Drive Office Value: Create action plans to meet business targets for cost, occupancy, and connection
Accelerate Atlassian Onboarding: Deliver New Hire onboarding in your geography
Improve Customer Journeys: Walk in the shoes of your customers to anticipate future needs and propose improvements
Food & Drinks Service: Partner with our catering vendor to ensure a quality daily dining program for Atlassians and visitors

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Data Management Consultant

We are seeking a skilled and innovative Data Management Consultant to join our t...

Location

Netherlands , Nieuwegein

Salary:

3000.00 - 6000.00 EUR / Month

Sopra Steria

Expiration Date

Until further notice

Requirements

BSc or MSc education in IT or a related field
Minimum of 2.5 years of experience in Data Management
Proven expertise in Data Governance, Data Quality, Data Security and Privacy, Data Integration, and Metadata Management
Strong knowledge of one or more of the following sectors: Finance, Public, Utilities, and/or Logistics
Proficiency in Dutch (required) and English
Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences
Strong analytical and problem-solving abilities
Demonstrated project management experience
Familiarity with data catalogues, semantic data management, and linked data concepts
Ability to work in a hybrid environment, combining remote work with on-site presence in Nieuwegein

Job Responsibility

Collaborate with clients to assess their current data management practices and identify areas for improvement
Develop and implement comprehensive data management strategies tailored to each client's unique needs
Lead data governance initiatives, ensuring data quality, security, and compliance with relevant regulations
Design and oversee data integration processes to streamline information flow across various systems
Create and maintain metadata management frameworks to enhance data discoverability and usability
Provide expert advice on data management best practices and emerging trends in the field
Conduct thorough data quality assessments and implement data cleansing procedures
Work closely with cross-functional teams to align data management practices with overall business objectives
Deliver clear and concise presentations to stakeholders on data management strategies and outcomes
Stay abreast of the latest developments in data management technologies and methodologies

What we offer

A permanent contract
A gross monthly salary between €3,000 and €6,000 based on 40 hours per week
8% holiday allowance
A generous mobility budget including options such as an electric lease car with an NS Business Card, a lease bike, or alternative transportation
8% profit sharing on target or a fixed OTB amount
27 paid vacation days
A flex benefits budget of €1,800 per year plus an additional percentage of your salary
A home office setup with a laptop, phone, and a monthly internet allowance
Hybrid working
Development opportunities through training, knowledge-sharing sessions, and inspiring networking events

Fulltime

IT Development Manager for Data Intelligence Platform

You will lead technical developments of a Data Intelligence Platform and partner...

Location

Poland , Warsaw

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

5+ years of experience in developing Data Management and Analytics applications
Extensive Knowledge of (Meta) Data Management capabilities: Data Governance, Data Lineage, Data Assets, Data Products, Data Catalog, Data Marketplace, Data Policy, Ontologies
Considerable experience in designing, developing & integrating Data and Analytics applications using modern architectures and frameworks, structured and unstructured data
Broad and up to date technical knowledge: Databases (e.g. Oracle, Databricks), Middleware/Integration (e.g. Solace, Kafka), API Management, Cloud Providers (Azure, AWS, Google), AI Technologies (LLMs, Agents)
Experimental mindset, self-motivation to search for solutions and appreciate learning new things
Strong communication skills, proactive in contacting people
English (fluent in spoken and written)

Job Responsibility

Lead technical developments of a Data Intelligence Platform
Partner with Business, Solution and IT Architects on the strategy and delivery of the Platform functionalities
Define consistent system specific guidelines for the software development and configuration environment in alignment with central guidelines
Assess customer requirements from a technical perspective with respective effort estimations and assist in the design and development of proof of concept and prototypes
Document specifications and support the creation of operational support manuals during the technical implementation
Take over responsibility for interface implementation and documentation
Steer external and internal developers
Support DevOps by sizing and scalability concepts (for specific use cases)

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Non-working day on the 31st of December

Fulltime

Account Manager, Customer Experience (B2B)

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
manage client expectations by providing timing and budget implications of scope change requests

Fulltime

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Manager, Customer Experience, Data and Analytics

HSBC

Location:
Hong Kong , Kowloon City

Category:
Banking

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 11, 2025

Expiration:
October 15, 2025

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Location:Hong Kong , Kowloon City

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Contract Type:Employment contract

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Job Description:

Job Responsibility:

Requirements:

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Job Posted:October 11, 2025

Expiration:October 15, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Manager, Customer Experience, Data and Analytics

FLEX Senior Manager, Onsite Digital Data Management

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IT Development Manager for Data Intelligence Platform

Account Manager, Customer Experience (B2B)

Senior Manager Customer Experience & Digital Transformation

Location:
Hong Kong , Kowloon City

Category:
Banking

Contract Type:
Employment contract

Job Posted:
October 11, 2025

Expiration:
October 15, 2025