Manager, Customer Advocacy & Social Media Job at Ataccama (Toronto)

Senior Customer Advocacy and References Manager

This role enables Sales and Marketing teams with the right customer references i...

Location

Japan , Tokyo

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
10+ years marketing experience, including customer marketing, customer references or customer advocacy
Agency, sales and/or channel experience a plus
Strong written and verbal communication skills in English and Japanese
Excellent communication and negotiating skills
Ability to interface effectively with all levels of management and functional disciplines
Knowledge of marketing principles, practices, tactics and tools
Project management skills
Understanding of the IT industry
Excellent interpersonal skills

Job Responsibility

Analyze reference nominations and make recommendations on how to deliver the best value
Develop strategies for integrated customer reference engagement plans
Define and manage a streamlined process for building a pipeline of references
Manage reference request fulfilment and tracking reference activity and outcomes
Produce quarterly reporting and regular communications to stakeholders
Articulate the value of the program to stakeholder audiences
Develop and secure stakeholder agreement for reference plans and budgets
Drive asset creation, working with both agencies and in-house resources
Bring new ideas to the table to support successful customers
Leverage the entire team to increase advocate and reference engagement

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Community Manager

I'm working exclusively with an amazing beauty scale-up on a meteoric growth tra...

Location

United Kingdom , London

Salary:

35000.00 - 45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Experience in influencer management, customer experience, or community management
Excellent attention to detail
Proficient in front and behind-camera work, particularly on platforms like TikTok
Deep passion for social media
Strong communication skills aligned with the brand's tone of voice
Excel in creating engaging conversations and responses
Utilize social listening tools like Sprout and Tribe
Solid understanding of social media best practices
Keen insight into the premium skincare industry
Proactive, positive, and self-starting attitude

Job Responsibility

Collaborate with the Global Head of Communications to strategize community growth, enhancing reach and engagement
Act as the brand representative on social media
Actively engage with earned interactions
Repurpose content
Lead paid influencer campaigns for aspirational awareness
Make data-driven decisions
Establish international best practices
Foster relationships with influencers
Nurture social and digital communities
Monitor community trends

Fulltime

Community Management Specialist

As a Community Management Specialist at 321, you will be the voice of our client...

Location

United States , Orlando

Salary:

40000.00 - 60000.00 USD / Year

321 Brand + Social House

Expiration Date

Until further notice

Requirements

1-3 years of experience in social media management, community management, customer service, or digital marketing (internships and relevant academic experience welcome)
Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)
Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities
Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally
Strong attention to detail and proofreading skills to ensure error-free, on-brand communications
Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously
Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly
Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment)
Comfort working in a fast-paced environment with shifting priorities and high-volume engagement
Self-motivated and proactive with ability to take initiative and work independently

Job Responsibility

Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities
Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone
Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values
Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence
Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents
Track response times and maintain high standards for timely, helpful, and on-brand community engagement
Identify and flag urgent or sensitive comments requiring immediate attention or escalation to Client Success teams
Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations
Monitor brand mentions, tags, and conversations across social platforms and the broader internet to track sentiment and identify engagement opportunities
Track and respond to online reviews on Facebook, Google, Yelp, and other review platforms in coordination with client preferences

What we offer

Health, dental, and vision insurance
401K after one year of employment
2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
3 Sick/Mental Health Days
8 Hours Volunteer Time
Additional PTO at holiday and management discretion
Paid parental leave
Professional development opportunities
Leadership training opportunities and career advancement pathways
A collaborative, creative, and ambitious team environment

Fulltime

Senior Content Marketing Manager

We’re looking for a highly strategic Senior Content Marketing Manager to own the...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

110000.00 - 162000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

7–10 years of B2B content experience with a track record of building programs that drive measurable impact across awareness and demand
Deep experience collaborating with executives, customers, and SMEs to produce differentiated market-shaping thought leadership and category narratives
Proven ownership of organic social strategies: channel planning, voice development, executive social, employee advocacy, and social listening/engagement
Strong editorial judgment and storytelling skills with the ability to translate complex concepts into simple, compelling narratives
Proficiency with SEO, content analytics, and experimentation to prioritize topics, optimize distribution, and demonstrate ROI
Hands‑on writing and editing skills across long‑form, short‑form, and multimedia formats
comfortable giving and receiving editorial feedback
Experience coordinating external partners and vendors, including budgeting and capacity planning for outsourced work
Familiarity with tools such as CMS platforms, SEO suites, analytics, social scheduling and listening, project management, and marketing automation

Job Responsibility

Build and continuously evolve a company‑wide content strategy aligned to growth priorities, target segments, and the buyer journey, translating strategy into clear editorial roadmaps and channel plans
Own and manage integrated content and social calendars, ensuring the right mix of campaigns, thought leadership, product narratives, customer stories, and lifecycle content is planned, produced, and shipped on time
Own the organic brand awareness motion via social: define content pillars and social voice, executive social and employee advocacy programs, channel‑specific formats, and trend/reactive content guidelines
Partner with customers and subject matter experts (SMEs) to develop unique points of view on the market, shaping signature assets such as category narratives, executive bylines, long‑form guides, research reports, and event keynotes
Lead the development of cornerstone content and atomize it across blog, social, newsletter, sales enablement, webinars, video, podcasts, and field events to maximize reach and ROI
Establish an editorial governance model including voice and tone, messaging guardrails, briefing templates, and QA standards to ensure clarity, consistency, and brand integrity
Collaborate with Product Marketing, Growth, Comms, Field, and Sales to align content with launches, demand programs, events, and enablement needs, setting clear briefs and success metrics
Measure, analyze, and report on content performance (traffic, engagement, pipeline, SEO, social share of voice), translating metrics into an experimentation roadmap to drive continuous growth and audience building
Coordinate external partners (agencies and freelancers) with clear briefs, SLAs, and editorial standards to scale production as needed
Drive operational excellence across intake, prioritization, production workflows, and reviews, improving speed‑to‑publish and content quality

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
One time work from home stipend & annual stipends for professional development and caretaking
Virtual team lunches to keep you connected
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

New

Organic Social Manager

As one of our organic social media managers, you’ll be responsible for implement...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

May 18, 2026

Requirements

Proven experience managing social media accounts with a strong knowledge of social media platforms, algorithms, and best practices across Meta, TikTok, and Pinterest
Proven ability to conceptualize, brief, and deliver engaging social media content
Strong understanding of native content capture and editing
Excellent community management skills with experience fostering positive engagement and managing customer interactions across different regions with cultural sensitivity
Proficient in using social media management and analytics tools with the capability to translate data into actionable insights across different markets
Outstanding written and verbal communication abilities in English
Excellent skills in delivering effective training and coaching to non-specialists
Proven ability to build relationships with key stakeholders across different departments

Job Responsibility

Develop and implement a comprehensive strategy for TUI's 300+ local social media pages, building strong relationships with travel advisors and delivering hands-on training on social media best practices
Execute our comprehensive organic social media strategy across UK&I, implementing platform-specific approaches to maximize engagement and brand awareness while staying current with emerging trends
Working with internal production resources, conceptualize, brief, and deliver engaging organic content across all social platforms, localizing and adapting global content to ensure cultural relevance and audience resonance
Implement our community management strategy across all social platforms, driving positive advocacy by encouraging customers to share their experiences while responding to comments and messages in a timely and authentic manner
Monitor social media channels for brand mentions, industry trends, and competitor activity, analyze metrics to identify trends and prepare regular performance reports highlighting key insights for each region
Collaborate with key stakeholders including Comms Planning, Brand, Customer Service, PR, Product, Retail Marketing, Content, and Customer Contact Centres, source and amplify reputation-enhancing stories while ensuring aligned messaging across channels

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
access to the TUI Learning Hub to level-up and reach your ambitions
opportunities to work on global projects and teams
community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to support high-value custom...

Location

Canada; United States , Illinois; Montréal; New York; Toronto; Vancouver

Salary:

80000.00 - 112000.00 CAD; USD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
an Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees employed for a minimum of 12 months

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to support high-value custom...

Location

Canada , Toronto

Salary:

80000.00 - 112000.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary
401k Plan with a company match (up to 4% of base salary)
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees after 12 months

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager (Italian-speaker) to support...

Location

France; Luxembourg , Paris; Luxembourg

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Fluent in both Italian and English
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities
Clearly understand how to assess the importance of tasks and decisions

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: comprehensive benefits to support the health and wellbeing of our owls and their families
benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more
group RRSP plan with a company match of up to 4% of base salary
US Benefits: comprehensive benefits to support the health and wellbeing of our owls and their families
benefits cover health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more
Global Parental Leave: All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Fulltime

Manager, Customer Advocacy & Social Media

Ataccama

Location:
Canada , Toronto

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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