Manager, Customer Advocacy & Social Media Job at Ataccama (Toronto)

Senior Customer Advocacy and References Manager

This role enables Sales and Marketing teams with the right customer references i...

Location

Japan , Tokyo

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
10+ years marketing experience, including customer marketing, customer references or customer advocacy
Agency, sales and/or channel experience a plus
Strong written and verbal communication skills in English and Japanese
Excellent communication and negotiating skills
Ability to interface effectively with all levels of management and functional disciplines
Knowledge of marketing principles, practices, tactics and tools
Project management skills
Understanding of the IT industry
Excellent interpersonal skills

Job Responsibility

Analyze reference nominations and make recommendations on how to deliver the best value
Develop strategies for integrated customer reference engagement plans
Define and manage a streamlined process for building a pipeline of references
Manage reference request fulfilment and tracking reference activity and outcomes
Produce quarterly reporting and regular communications to stakeholders
Articulate the value of the program to stakeholder audiences
Develop and secure stakeholder agreement for reference plans and budgets
Drive asset creation, working with both agencies and in-house resources
Bring new ideas to the table to support successful customers
Leverage the entire team to increase advocate and reference engagement

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Customer Success Manager (Contract)

We’re looking for a Customer Success Manager to manage a select portfolio of cus...

Location

Australia , Sydney

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with record of successful adoption
Demonstrated knowledge of social media and/or social marketing and business use of social
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
Perform other related duties as assigned

Fulltime

Customer Success Manager

We’re looking for a Customer Success Manager to manage a select portfolio of cus...

Location

Canada; United States , Montréal; Toronto; Vancouver

Salary:

63800.00 - 89400.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with record of successful adoption
Demonstrated knowledge of social media and/or social marketing and business use of social
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
Perform other related duties as assigned

What we offer

health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
401k Plan with a company match (up to 4% of base salary)
Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees with minimum 12 months of employment

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager (French-speaking) to support...

Location

United Kingdom; France , London; Paris

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Fluent in French and English
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities
Clearly understand how to assess the importance of tasks and decisions

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
an Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees employed for a minimum of 12 months

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to support high-value custom...

Location

Canada; United States , Illinois; Montréal; New York; Toronto; Vancouver

Salary:

80000.00 - 112000.00 CAD; USD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
an Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees employed for a minimum of 12 months

Fulltime

Social Distribution Manager

Profound is on a mission to help companies understand and control their AI prese...

Location

United States , San Francisco

Salary:

110000.00 - 150000.00 USD / Year

Profound

Expiration Date

Until further notice

Requirements

You have built social distribution programs that drove measurable growth, including follower counts, engagement rates, and attributed pipeline, and you can point to results
You understand LinkedIn deeply, including what performs, why it performs, and how the algorithm rewards and punishes different behaviors
You have a strong instinct for what is interesting and can look at a spreadsheet of data or a customer call transcript and spot the insight that will make people stop scrolling
You are a strong writer who can capture executive voice, and ghostwriting feels natural rather than forced
You think in systems and playbooks rather than one-off posts and want to build repeatable engines
You are comfortable working cross-functionally and pulling insights from researchers, customer teams, and product without needing to manage them directly
You are comfortable giving creative direction to video and design resources, even if you are not executing the production yourself
You are analytical and data-informed, measuring what matters and adjusting based on what you learn
You have worked in B2B, SaaS, or tech and understand how to reach and engage a professional audience
You are proactive, organized, and able to manage multiple workstreams simultaneously, including executive content, branded social, employee advocacy, and research distribution

Job Responsibility

Own Profound’s social distribution strategy across LinkedIn, X, and emerging platforms, with LinkedIn as the primary focus
Partner with our research team to identify compelling insights and data points, then translate them into social content that drives engagement and establishes Profound as the authority on AI visibility
Build and manage the research-to-social pipeline, a repeatable process for turning internal data, customer insights, and original research into a steady stream of high-performing posts
Work closely with customer-facing teams, including Sales, Customer Success, and Post-Sales, to surface stories, quotes, and proof points that resonate with our audience
Build and run our executive voice program for our internal thought leaders, developing their points of view and ensuring a consistent, high-quality presence that positions Profound as the category leader
Design and scale an employee advocacy program that turns Profound’s team into a coordinated distribution network, including content kits, training, and tracking
Set creative direction for social and video content, working closely with a videographer to ensure every piece is built for distribution from the start
Develop distribution playbooks that maximize the reach and lifespan of pillar content, turning reports, webinars, and launches into sustained social campaigns
Experiment with formats, timing, and platform-specific tactics to continuously improve engagement and reach
Track what is working with rigor, own social analytics, report on performance, and use data to refine strategy

What we offer

equity
a full range of benefits and perks

Fulltime

Social Distribution Manager

Profound is on a mission to help companies understand and control their AI prese...

Location

United States , New York City

Salary:

110000.00 - 150000.00 USD / Year

Profound

Expiration Date

Until further notice

Requirements

You have built social distribution programs that drove measurable growth, including follower counts, engagement rates, and attributed pipeline, and you can point to results
You understand LinkedIn deeply, including what performs, why it performs, and how the algorithm rewards and punishes different behaviors
You have a strong instinct for what is interesting and can look at a spreadsheet of data or a customer call transcript and spot the insight that will make people stop scrolling
You are a strong writer who can capture executive voice, and ghostwriting feels natural rather than forced
You think in systems and playbooks rather than one-off posts and want to build repeatable engines
You are comfortable working cross-functionally and pulling insights from researchers, customer teams, and product without needing to manage them directly
You are comfortable giving creative direction to video and design resources, even if you are not executing the production yourself
You are analytical and data-informed, measuring what matters and adjusting based on what you learn
You have worked in B2B, SaaS, or tech and understand how to reach and engage a professional audience
You are proactive, organized, and able to manage multiple workstreams simultaneously, including executive content, branded social, employee advocacy, and research distribution

Job Responsibility

Own Profound’s social distribution strategy across LinkedIn, X, and emerging platforms, with LinkedIn as the primary focus
Partner with our research team to identify compelling insights and data points, then translate them into social content that drives engagement and establishes Profound as the authority on AI visibility
Build and manage the research-to-social pipeline, a repeatable process for turning internal data, customer insights, and original research into a steady stream of high-performing posts
Work closely with customer-facing teams, including Sales, Customer Success, and Post-Sales, to surface stories, quotes, and proof points that resonate with our audience
Build and run our executive voice program for our internal thought leaders, developing their points of view and ensuring a consistent, high-quality presence that positions Profound as the category leader
Design and scale an employee advocacy program that turns Profound’s team into a coordinated distribution network, including content kits, training, and tracking
Set creative direction for social and video content, working closely with a videographer to ensure every piece is built for distribution from the start
Develop distribution playbooks that maximize the reach and lifespan of pillar content, turning reports, webinars, and launches into sustained social campaigns
Experiment with formats, timing, and platform-specific tactics to continuously improve engagement and reach
Track what is working with rigor, own social analytics, report on performance, and use data to refine strategy

What we offer

equity
a full range of benefits and perks

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager (Italian-speaker) to support...

Location

France; Luxembourg , Paris; Luxembourg

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Fluent in both Italian and English
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities
Clearly understand how to assess the importance of tasks and decisions

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: comprehensive benefits to support the health and wellbeing of our owls and their families
benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more
group RRSP plan with a company match of up to 4% of base salary
US Benefits: comprehensive benefits to support the health and wellbeing of our owls and their families
benefits cover health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more
Global Parental Leave: All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Fulltime

Select Country

Manager, Customer Advocacy & Social Media

Job Description

Job Responsibility

Requirements

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What we offer

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