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Manager, Customer Accounts

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KeHE Distributors

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Location:
United States , Mendota Heights

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

76230.00 - 115000.00 USD / Year
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Job Description:

The Freight Brokerage Manager is responsible for managing and growing a portfolio of customer accounts by delivering outstanding service execution and identifying opportunities for expansion. This role plays a critical part in customer retention and development by understanding unique business needs, proposing tailored logistics solutions, and maintaining a high level of operational performance. In addition to driving customer growth, this individual leads a team of Logistics Coordinators and Freight Brokers, overseeing daily operations and ensuring each shipment is executed accurately, on time, and within cost targets. This role requires strong cross-functional collaboration, problem-solving under pressure, the ability to balance service with profitability, and an operational leader who thrives in a fast-paced brokerage environment.

Job Responsibility:

  • Build strong relationships with assigned customer accounts, ensuring a high level of satisfaction and responsiveness
  • Manage customer escalations and serve as the primary stakeholder for customer issue resolution
  • Understand customer supply chain goals and develop tailored solutions to meet service and cost performance expectations
  • Identify and pursue opportunities to grow wallet share with existing customers through additional services, lanes, and modes
  • Proactively gather feedback to uncover unmet needs, service gaps, or future business opportunities
  • Monitor and report out account-level and customer portfolio financial performance
  • including revenue, gross margin, and cost-to-serve contribution analysis
  • Lead new customer onboarding by gathering service expectations, defining internal requirements, and documenting process and procedures
  • Leads pricing support for existing accounts and new opportunities, ensuring profitability and competitiveness
  • Lead the development of customer QBRs, reviewing past performance and driving mutual goal setting
  • Oversee day-to-day freight execution for all shipments within assigned book of business
  • Direct team responsibilities across order entry, load planning, carrier selection, track & trace, exception management, and shipment closure
  • Ensure carrier assignments are cost-effective, policy compliant, and aligned with service requirements
  • Use TMS and reporting tools to maintain visibility into shipment statuses, service performance, and cost metrics
  • Collaborate with Carrier teams to ensure consistent access to reliable carrier coverage
  • Ensure accurate and timely updates in systems to support clean billing and customer communication
  • Coordinate with Finance and Billing teams to ensure clean invoicing, correct documentation, and resolution of discrepancies
  • Contribute to internal process improvements and adoption of tools/technologies that enhance efficiency and scalability
  • Lead, coach, and mentor a team of Logistics Coordinators and Freight Brokers to meet service expectations and productivity goals
  • Set clear performance expectations, provide regular feedback, support professional development for team members, and conduct team huddles, 1:1s, and performance reviews
  • Foster a collaborative, accountable, and results-driven team culture along with supporting hiring, onboarding, and training of new team members
  • Other duties and projects as assigned

Requirements:

  • Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field preferred
  • Minimum of 5 years of experience in freight brokerage, 3PL, or transportation operations
  • Minimum of 3 years of experience in leadership or account management capacity
  • Experience managing customer relationships and delivering results in a freight brokerage or transportation environment
  • Deep knowledge of freight brokerage operations, market cycles, and shipper expectations
  • Demonstrated leadership abilities with a focus on team development, accountability, and performance
  • Strong customer service orientation with a focus on responsiveness, communication, and problem resolution
  • Excellent negotiation, business acumen, and decision-making skills
  • Proficiency with Transportation Management Systems (TMS) and Microsoft Office Suite
  • Strong analytical and financial comprehension, particularly around margin and pricing strategy
  • Ability to multitask, prioritize, and thrive in a high-volume, fast-paced brokerage environment
  • Knowledge of transportation compliance and industry best practices
  • Ability to travel as required by the company
  • Must be able to sit or stand for extended periods
  • Use of computer and phone on a daily basis
  • Minimal travel may be required (e.g., to trade shows, customer, or carrier visits)
What we offer:
  • Health/Rx
  • Dental
  • Vision
  • Flexible and health spending accounts (FSA/HSA)
  • Supplemental life insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Short term & long term disability coverage (STD/LTD)
  • Employee stock ownership (ESOP)
  • Holiday pay for company designated holidays
  • Benefits on Day 1

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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