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Manager, Cortex Cloud Consulting Services

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Palo Alto Networks

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Location:
United States , Texas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

142000.00 - 229000.00 USD / Year
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Job Description:

The Manager, Cortex Cloud Consulting Services, is responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. This includes driving innovation, optimization, and platform and services adoption across the commercial ecosystem with a focus for renewals and product expansion. You support technical deployments with customer journeys that span the Cortex and Prisma Cloud portfolio, and serve as a point of escalation for the Cortex and Prisma Cloud portfolio of customers. A key focus of this role is focused on people management, career growth, and team culture development.

Job Responsibility:

  • Build and set the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America
  • Drive innovation, optimization, and platform and services adoption across the commercial ecosystem with a focus for renewals and product expansion
  • Support technical deployments with customer journeys that span the Cortex and Prisma Cloud portfolio
  • Serve as a point of escalation for the Cortex and Prisma Cloud portfolio of customers
  • Focus on people management, career growth, and team culture development
  • Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
  • Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization
  • Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
  • Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products
  • Oversee the creation of enablement and skill set development for the teams
  • Develop the Cortex and Prisma Cloud Services roadmap
  • Collaborate heavily with Support, Sales and Product Management functions
  • Establish the Customer Success Manager/Engineer role as a trusted advisor
  • Build out customer health monitoring and reporting
  • Manage line-level managers and more tenured employees on the team

Requirements:

  • 5+ years of professional services and customer escalations experience
  • At least 3+ years in a management role
  • Go-To-Market & Post-Sales commercial sales mentality
  • Demonstrated ability to lead development of best in class deployment & adoption methodology
  • Experience working with professional services platforms and working cross-functionally with other GTM organizations
  • Skilled in customer escalations with experience in account management and project management
  • Thrives in a matrixed team environment
  • Strong understanding of security principles, vulnerability management, and industry best practices
  • Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
  • Expertise with container technologies, such as Docker
  • Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab
  • Expertise in software development, including but not limited to automated testing, version control, and OOP
  • Understanding of DevSecOps and Shift Left
  • Travel up to 25%

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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