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This position is responsible for overseeing all online technology and automation platforms within the organization. The role involves ensuring the smooth deployment and maintenance of various technological solutions that support the company's operations.
Job Responsibility:
Overseeing all online technology and automation platforms within the organization
Ensuring the smooth deployment and maintenance of various technological solutions
Deployment of new/modified functionality to front-end, mid-office and TTT business application platforms
Maintaining certification in software administration
Project Manage profile and mid-office development projects
Understanding of internal infrastructure and booking workflows
Leading, co-leading new client implementations or “change” projects
Oversee the department’s internal support ticket system
Ensure timely communication and follow-through
Maintain effective relationships with technology vendors and consultants
Provide timely and professional responses to vendor inquiries
Assist in reviewing automation processes and identifying opportunities for improvement
Keep informed of industry changes and trends
Participate in training, supplier, and engagement programs
Requirements:
Bachelor’s degree
Minimum of 2 years travel experience
Minimum 2 years of Online Booking Tool utilization
Confident, detail oriented, ingenious problem solver, fast learner, flexible, and responsive
Responds positively to challenge and pressure
Knowledge and comfort in troubleshooting software/hardware issues
Knowledge and usage experience of travel industry reservation and mid-office platforms
Experienced in a compliance-driven software administration environment