Manager, Conversational AI Strategy, CVS Health

CVS Health

Location:
United States, Work at Home

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

66330.00 - 145860.00 USD / Year

Save Job

Apply Position

Job Description:

As a member of the Retail Pharmacy Product Development Omnichannel organization, you will be responsible for the ideation, development, and launch of AI-driven Digital and IT solutions to improve, personalize and deepen engagement with patients at key moments in their retail pharmacy journeys. You will have to opportunity to lead and influence AI-driven strategies that will elevate customer experiences across the retail pharmacy patient journey, as well as implement and operationalize work in flight.

Job Responsibility:

Stakeholder management and leadership: successfully impact and influence to align stakeholders to your vision, to set work in motion and to implement transformations
Patient journey evaluation and mapping: Evaluate the current journey, identify gaps and ways to personalize, engage and transform patient interactions
Evaluate the market: Research the marketplace and competitive landscape for best-in-class benchmarks, and bring recommendations back to the core team in the form of polished PowerPoint presentations
Set direction: Use formal methods of prioritization to determine impact, strategic importance / value and a focus area
Advance the roadmap: lead and influence cross-functional technical working teams to drive your proposed transformations forward
Tell the story: develop polished PowerPoint presentations that showcase newly proposed and exciting journey transformations, roadmap updates, key accomplishments, and key decisions
Analytical approach: use data to drive strategic decisions and to identify opportunities for transformation and continued refinement

Requirements:

2+ years of relevant work experience in pharmacy technology, operations, product management/development, strategy
Demonstrated experience with developing clear and compelling PowerPoint presentations which effectively convey strategy, customer and business rationale storylines
Experience driving cross-functional initiatives, with demonstrated success delivering projects end-to-end
Experience identifying and documenting projects/products in the Agile process
Experience developing roadmaps, building IT projects, UAT, and ETE project execution
Experience building and delivering leadership-facing presentations and materials
Strong organizational skills and ability to manage multiple priorities
Strong problem-solving and critical thinking skills
Strong communication (written and oral) skills
Proficiency in MS Office, Word, Excel, PowerPoint, and manipulating data with Access or some other database
Proven ability to network and maintain strong relationships with diverse stakeholder groups and organizations
Bachelor's Degree required and/or equivalent work experience

Nice to have:

Advanced degree (e.g., MBA, MPH)
Work experience within the healthcare industry
1+ years of experience with UAT and ETE testing in RxC
Ability to partner well cross-functionally and charter ambiguous environments
Strong presentation and written/verbal communication
Possess organized, detail-oriented, and structured thinking and demonstrate a high level of independent judgement and proactivity

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
September 30, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Manager, Conversational AI Strategy