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CVS Health Logo CVS Health · Customer Service

Manager, Contract Obligation & Compliance Governance

United States, Work at Home Employment contract 60300.00 - 132600.00 USD / Year · Job Posted April 27, 2026

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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Translate contract language into clear, trackable workstreams with owners, deadlines, and evidence requirements
  • Partner with business owners and Legal on contract language interpretation and obligation-related requests
  • Build and maintain the Contract Obligation Matrix (COM) as the single source of truth (obligation, owner, metric, cadence, evidence location)
  • Proactively track contract deliverables, attestations, and state-specific requirements
  • flag gaps early
  • Run recurring compliance monitoring (monthly/quarterly) against contract obligations—not just during audits
  • Maintain governance artifacts including action trackers, issue logs, decision logs, and change tracking
  • Monitor SLAs and performance guarantees
  • validate data sources/calculation logic and support internal pre-submission reviews
  • Identify, escalate, and document risk related to penalties, credits, and missed obligations
  • drive cross-functional action plans
  • Support audit readiness by assembling documentation, evidence, approvals, and CAP/CAPA materials for client/regulatory requests
  • Produce executive-ready reporting on compliance status, risk exposure, and trends
  • Lead cross-functional coordination to resolve issues, close gaps, and validate sustained remediation

Requirements

  • 5 + years of experience in a related role such as Sales & Account Management, Client Delivery, Operations, Analytics/Reporting, Project Management, Performance Management, Compliance Support, Audit Coordination, Finance Support, Contract Support, or Team Leadership
  • 2 + years demonstrated ability to translate complex requirements (contractual, regulatory, policy, or operational) into clear, trackable work with defined owners, deadlines, and documented evidence

Nice to have

  • Strong written and verbal communication skills, including concise, executive-ready status updates
  • Experience supporting SLAs, performance guarantees, penalties/credits, and/or reconciliations
  • Experience building and maintaining an obligation matrix (COM), risk register, and CAP/CAPA trackers
  • Experience partnering with Legal, Compliance, Finance, Operations, and client-facing teams
  • High proficiency in Excel and PowerPoint
  • Strong business acumen, collaborative leadership style, and growth mindset
  • Strong cross-functional coordination skills, comfortable driving follow-ups, resolving ambiguity, and keeping work moving without direct authority
  • Comfort working with metrics, recurring reporting cadences, and basic risk tracking
  • Demonstrated learning agility and willingness to build contract governance and compliance monitoring expertise

What we offer

  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
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