Manager, Contact Center Transformation and Quality Job at Citi (Kowloon City)

Principal Atlassian Consultant

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Atlassian Product Mastery: Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
Cloud Migrations & Platform Architecture: Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
Understanding of Cloud architecture, data residency, and governance best practices

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Head of Global Delivery Center – SAP

We are seeking an experienced and visionary Head of GDC – SAP to lead our Global...

Location

Brazil , São Paulo

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Business Administration, or related field (Master’s preferred)
2+ years of experience in SAP consulting and delivery, with at least 5 years in a senior leadership role
Proven track record in managing large-scale delivery centers, global teams, or shared services
Strong understanding of SAP products, implementation methodologies, and emerging technologies
Experience in budget management, operational governance, and performance management
Exceptional leadership, communication, and stakeholder management skills
Fluency in English (other languages are a plus)

Job Responsibility

Define and execute the strategy for the SAP Global Delivery Center, aligned with corporate objectives
Drive operational excellence, cost efficiency, and continuous improvement across delivery functions
Partner with global and regional leadership to ensure scalability and growth of the SAP practice
Oversee day-to-day GDC operations, including project delivery, resource allocation, and quality control
Establish governance models, KPIs, and reporting structures to track performance and ensure accountability
Ensure compliance with company policies, client requirements, and regulatory standards
Recruit, develop, and retain top SAP talent to support GDC operations
Design and implement training, certification, and career development programs
Foster a culture of collaboration, high performance, and continuous learning
Act as the key point of contact for major SAP clients supported by the GDC

Fulltime

New

Director, B2B Communications

KAYAK is seeking a Director, B2B Communications to play a key role on the global...

Location

Germany , Berlin

Salary:

Not provided

KAYAK

Expiration Date

Until further notice

Requirements

Degree in Communications, Journalism or relevant area of study
Proven track record creating and managing B2B Communications programs
10+ years of experience in B2B Communications
Experience in building Comms programs in the US and EMEA markets (must-have)
Ability to multitask and thrive in a fast-paced environment
Strong interpersonal skills, and an ability to navigate between multiple stakeholders across many locations globally

Job Responsibility

Create and lead global and regional B2B communications programs in close coordination with teams across KAYAK
Build awareness around our B2B offerings, by shaping stories that resonate with key stakeholders including travel partners, clients and potential clients
Create and lead external thought leadership platforms for K4B, incl. content strategy for LinkedIn
Drive K4B media relations - pitch, maintain and develop strong media relationships with B2B media targets in key markets globally
Support events, conferences and speaking opportunities for K4B leaders and prepare them for media interviews
Maintain a steady cadence of internal communications efforts to ensure the internal team is engaged and informed about K4B efforts
Think strategically about K4B’s positioning and potential opportunities in a competitive travel space

What we offer

6 weeks of paid vacation
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges
No meeting Fridays
Paid parental leave
Paid volunteer time
Focus on your career growth: Development Dollars
Leadership development

Fulltime

New

Associate Client Success Manager

KAYAK is seeking a highly motivated Associate Client Success Manager to work exc...

Location

Spain , Barcelona

Salary:

Not provided

KAYAK

Expiration Date

Until further notice

Requirements

BA/BS degree with a strong academic record
Native-level proficiency in Spanish and excellent skills of English
3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationships
Proficient in Microsoft Office and Google Suite
Solid understanding of the online media industry
Strong analytical ability and high attention to detail
Excellent written and verbal communication skills

Job Responsibility

Manage the communication and relationships of advertising campaigns
Analytically track and optimise campaigns to best meet client goals and objectives
Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
Provide optimisation recommendations and assist with deck creation
Clearly communicate the progress of campaigns to clients and internal stakeholders
Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

Fulltime

New

iOS Developer

Location

India , Noida

Salary:

Not provided

Appy Pie

Expiration Date

Until further notice

Requirements

Proficiency in Swift and Objective-C (Swift preferred)
Strong knowledge of Xcode, Cocoa Touch, and UIKit
Experience integrating RESTful APIs and JSON
Familiarity with Git and version control workflows
Solid understanding of App Store deployment, App Signing, and provisioning profiles
Knowledge of Core Data, Push Notifications, and Background Processing
Basic understanding of UI/UX design principles

Job Responsibility

Design, build, and maintain advanced applications for the iOS platform
Collaborate with cross-functional teams to define, design, and ship new features
Work on bug fixing and improving application performance
Ensure the performance, quality, and responsiveness of applications
Integrate APIs and third-party SDKs (e.g., Firebase, payment gateways, analytics)
Maintain code quality using modern patterns like MVVM or MVC
Participate in code reviews and contribute to best practices

New

Us recruiter

We are seeking a dynamic and motivated Recruiter with 0- 1 year of experience in...

Location

India , Noida

Salary:

Not provided

Appy Pie

Expiration Date

Until further notice

Requirements

Minimum 0-1 year of experience in US recruitment (Engineering and Non-IT domain)
Familiarity with US job boards like Dice, CareerBuilder, Monster, LinkedIn, Indeed, etc.
Good understanding of different employment types (W2, C2C, 1099)
Strong communication and interpersonal skills
Ability to work independently and meet deadlines
Willingness to work in US time zones

Job Responsibility

Source, screen, and submit candidates for Engineering and Non-IT roles in the US
Understand job descriptions, industry requirements, and client expectations
Conduct initial phone screenings to evaluate candidates' qualifications and interest
Coordinate interviews between candidates and clients
Follow up with candidates through the hiring process and ensure a positive experience

Fulltime

New

Pre Sales Business Developer

Location

India , Noida

Salary:

Not provided

Appy Pie

Expiration Date

Until further notice

Requirements

Proven 2-3 yrs of experience in pre-sales, business development, or tele sales, preferably in app/website development, SaaS, or IT services
Excellent communication and interpersonal skills
Strong ability to understand customer needs and present solutions effectively
Hands-on experience in lead generation and cold calling
Self-motivated, target-driven, and capable of working independently
Flexible availability across time zones and shifts

Job Responsibility

Engage with potential customers who register on the Appy Pie website
Conduct cold calls and follow-ups to understand customer requirements
Generate and qualify leads to schedule meetings with prospects
Achieve a daily target of 1–2 qualified meetings with client participation
Generate additional leads through independent research and outreach
Maintain accurate CRM records of client interactions and lead status
Collaborate with sales and product teams to improve lead conversion
Build strong relationships with clients and effectively present Appy Pie’s value propositions

Fulltime

New

Bookkeeper

We are seeking a Bookkeeper for a long-term leave for our client in the Turlock ...

Location

United States , Turlock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–3 years of recent bookkeeping or accounting experience
Advanced Excel skills (including pivots/VLOOKUPs)
Strong attention to detail and data accuracy
Able to extract and interpret information from databases
Degree desired but not required

Job Responsibility

Extract and analyze data from databases (especially for margin calculations and reporting for the sales team)
Use MS Excel (including pivot tables and VLOOKUPs) to prepare financial and operational reports
Perform regular bookkeeping tasks: journal entries, payroll processing, accounts receivable, and accounts payable
Prepare invoices, reconcile accounts, and distribute financial statements
Support month-end closing activities, budget assistance, and audit requests
Ensure accuracy with government and regulatory reporting

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Manager, Contact Center Transformation and Quality

Citi

Location:
Hong Kong , Kowloon City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 18, 2025

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