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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Software Development

Manager, Consulting Services

United States, New York 151000.00 - 208000.00 USD / Year · Job Posted April 16, 2026
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Job Description

The Manager of Consulting Services will lead a high-caliber team of Professional Service Consultants (Implementation Engineers) and Professional Service Principal Consultant (Solutions Architects) dedicated to accelerating customer time-to-value. At Chronosphere, we don't just 'onboard'; we execute strategic migrations that move customers from legacy, high-toil environments to our scalable platform. This role is a blend of strategic leadership and hands-on execution. You will partner with Sales and Engineering to architect migration paths for complex, large-scale enterprises, ensuring their transition is seamless, automated, and technically sound. As a people leader, you will help build the Chronosphere migration process—defining the playbooks, automation tools, and reference architectures that make switching to our platform a competitive advantage for our customers.

Job Responsibility

  • Build the Migration Machine: Recruit, coach, and lead a team focused on complex data migrations and platform integrations
  • Drive Pre-Sales Strategy: Partner with Sales Engineering to design migration scopes of work (SOWs) and technical transition plans that de-risk the 'switch' for prospective customers
  • Define Migration Playbooks: Build and iterate on technical playbooks for high-speed onboarding, focusing on automated data ingestion, dashboard conversion, and alerting parity
  • Eliminate Migration Toil: Champion the development of internal tools and automation scripts to reduce the manual effort required to move petabyte-scale customers onto Chronosphere
  • Act as a Technical Executive: Lead strategic architectural reviews with customer leadership, serving as the expert on how to transition complex microservices environments without losing visibility
  • Define Operational Excellence: Build a repository of 'Gold Standard' reference designs and migration case studies to standardize delivery across the global organization

Requirements

  • 6+ years of technology experience in observability, DevOps, or cloud infrastructure
  • 3+ years of leadership experience managing Professional Services or Solutions Engineering teams, with a track record of scaling service delivery
  • Migration Expertise: Proven experience leading large-scale technical migrations (e.g., cloud migrations, monitoring tool displacements, or platform re-architecting)
  • Strategic Execution: The ability to move from high-level strategy to 'hands-on' technical problem solving alongside your team
  • Customer-First Mentality: Experience working directly with CTOs and VPs of Engineering to deliver complex, high-stakes projects in high-growth environments
  • Continuous Improvement: A 'lean' mindset—constantly looking for ways to optimize the onboarding journey and shorten the 'time-to-first-insight' for customers

Nice to have

  • Deep Observability Roots: Experience with Prometheus, M3, OpenTelemetry, or competitive legacy platforms (Datadog, Splunk, etc)
  • Startup Scale: Experience building a Professional Services function in a high-growth SaaS environment
  • Commercial Fluency: Strong experience writing Statements of Work (SOWs) and managing the P&L of a services organization
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