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Manager, Consulting Services (Cloud & Cortex)

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Palo Alto Networks

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Location:
Japan , Chiyoda, Tokyo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Manager of Technical Services for Cloud & Cortex in Japan, you will lead a high-performing team of Deployment and Scale & Optimize dedicated to the Japanese market. Your primary mission is to ensure customers achieve maximum value from our Cloud & Cortex security solutions through expert guidance, seamless deployment, and strategic adoption.

Job Responsibility:

  • Lead and oversee all post-sales technical service delivery in Japan, ensuring high-quality execution for Palo Alto Networks’ Cloud & Cortex products
  • Drive customer value realization by overseeing the execution of the company’s best practices
  • Act as the single point of accountability for technical services for Cloud & Cortex products
  • Build and develop a high-performing team of technical professionals by hiring, mentoring, and managing performance
  • Ensure consistent service excellence and long-term customer retention by governing recurring engagement workstreams
  • Drive and achieve business and operational objectives including Reduce Time to Value, Service Sales Growth, global target service margin ratios, high utilization of PS consultants, optimal resource mix across FTEs and contractors, strong relationships with subcontractors and delivery partners
  • Collaborate with the Business Value Services team to co-design and evolve services for the Japan market
  • Ensure high levels of customer satisfaction (CSAT)
  • Leverage AI and automation in day-to-day operations
  • Act as an escalation point for critical customer issues
  • Foster a culture of continuous learning, agility, and innovation
  • Represent the Japan area at a global level
  • Ensure smooth execution of global and theatre-level GCS programs in Japan

Requirements:

  • 10+ years of experience in technical services, professional services, customer success or related functions within a high-growth Cyber Security / Cloud Security enterprise environment
  • 3 years in a leadership role building high-performing teams
  • Proven understanding of technical concepts such as cyber security, cloud security, endpoint, log management, products, and implementation strategies (e.g., XDR, SIEM, CNAPP)
  • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
  • Deep understanding of the Japanese enterprise market and business culture
  • Native-level Japanese and business-level English required

Nice to have:

  • Demonstrated success in pre-sales engagement and SOW creation through project execution and closeout
  • Valued industry certifications such as CISSP, PMP, or relevant vendor-specific certifications (e.g., Palo Alto Networks PCNSE)
  • Experience managing team utilization, revenue forecasting, and operational approvals for timesheets and expenses
  • Willingness to travel up to 5-10% within Japan and occasionally within the JAPAC region

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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