Manager, Consulting Services (Cloud & Cortex) Job at Palo Alto Networks (Chiyoda, Tokyo)

Manager, Consulting Services (Cloud & Cortex)

As a Manager of Technical Services for Cloud & Cortex in Japan, you will lead a ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of experience in technical services, professional services, customer success or related functions within a high-growth Cyber Security / Cloud Security enterprise environment
3 years in a leadership role building high-performing teams
Proven understanding of technical concepts such as cyber security, cloud security, endpoint, log management, products, and implementation strategies (e.g., XDR, SIEM, CNAPP)
Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
Deep understanding of the Japanese enterprise market and business culture
Native-level Japanese and business-level English required

Job Responsibility

Lead and oversee all post-sales technical service delivery in Japan, ensuring high-quality execution for Palo Alto Networks’ Cloud & Cortex products
Drive customer value realization by overseeing the execution of the company’s best practices, the company’s framework, ensuring clients achieve progressive milestones
Act as the single point of accountability for technical services for Cloud & Cortex products, proactively collaborating with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes
Build and develop a high-performing team of technical professionals by hiring, mentoring, and managing performance
Ensure consistent service excellence and long-term customer retention by governing recurring engagement workstreams, including monthly syncs and quarterly service reviews (QSRs), to align technical delivery with evolving business goals
Drive and achieve business and operational objectives: Reduce Time to Value (TTV) and Time to Deploy (TTD) by accelerating deployment and adoption timelines
Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings
Achieve global target service margin ratios through delivery efficiency and cost control
Maintain consistently high utilization of PS consultants through optimal planning and backlog management
Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

Fulltime

Manager, Cortex Cloud Consulting Services

The Manager, Cortex Cloud Consulting Services, is responsible for building and s...

Location

United States , Texas

Salary:

142000.00 - 229000.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

5+ years of professional services and customer escalations experience
At least 3+ years in a management role
Go-To-Market & Post-Sales commercial sales mentality
Demonstrated ability to lead development of best in class deployment & adoption methodology
Experience working with professional services platforms and working cross-functionally with other GTM organizations
Skilled in customer escalations with experience in account management and project management
Thrives in a matrixed team environment
Strong understanding of security principles, vulnerability management, and industry best practices
Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
Expertise with container technologies, such as Docker

Job Responsibility

Build and set the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America
Drive innovation, optimization, and platform and services adoption across the commercial ecosystem with a focus for renewals and product expansion
Support technical deployments with customer journeys that span the Cortex and Prisma Cloud portfolio
Serve as a point of escalation for the Cortex and Prisma Cloud portfolio of customers
Focus on people management, career growth, and team culture development
Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization
Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products
Oversee the creation of enablement and skill set development for the teams

Fulltime

Sr Professional Services Security Engineer - Focused Services (Cortex Cloud)

You will work firsthand with our valued customers to address their complex post-...

Location

Israel , Tel Aviv-Yafo

Salary:

Not provided

IAG GBS

Expiration Date

Until further notice

Requirements

5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments
Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers
Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP
Strong knowledge of operating systems, virtual machines, and containers
Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT)
Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments
Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting
Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash
Strong consulting, project management, time management, and organizational skills
Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders

Job Responsibility

Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution
Work shoulder to shoulder with the Sales and Sales Engineering Teams

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items
mental and financial health resources
personalized learning opportunities

Fulltime

Domain Consultant

Location

Japan , Chiyoda

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

6+years technical sales or equivalent experience highly preferred
Desired experience in one or more technology domains: Managing and optimizing SIEM, EDR/XDR, and SOAR solutions. Extensive practical experience in security incident response, encompassing both IR tools and workflow processes, or deep knowledge of SOC operational processes. Proven ability to conduct threat hunting, analyze malware and exploits, and simulate cyberattacks. Deep expertise in cloud security domains such as CSPM, CWP, KSPM, CIEM, and DSPM. Hands-on experience with Infrastructure as Code (IaC) (e.g., CloudFormation, Terraform) and CI/CD tools (e.g., GitLab, Github, Jenkins). Experience in observability, including visualizing, analyzing, and optimizing the state of complex systems
knowledge of Email Security and Vulnerability Solutions. Experience with installing, configuring, and integrating complex security environments. Comprehensive Knowledge of AI Security
Knowledge of Security Analytics or Threat Intelligence. Familiarity with Unix/Linux and Windows operating systems
scripting (Python/PowerShell/JavaScript). Exceptional analytical and problem-solving skills to quickly diagnose and resolve complex security issues. A strong background in the security domain or cloud security is highly preferred.
Proficiency in English (both spoken and written), and experience giving presentations to various stakeholders in person and online
Demonstrated ability to thrive in a team environment, promoting open knowledge sharing, embodying integrity, and valuing diverse perspectives.
A proactive and adaptable individual who is self-driven and a rapid learner, comfortable with continuous change and committed to maintaining expertise at the forefront of an evolving technology landscape.
As a field sales role, travel may be required to support customer engagements.

Job Responsibility

Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
Lead and support customer demonstrations that showcase our unique value proposition
Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
Drive high technical validation and PoV win rates within your assigned specialization area
Architect solutions that will help our customers strengthen and simplify their security posture
Accelerate technical validation of proposed solutions within your specialization
Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
Help our customers build and develop further their services around Cortex solutions
Lead conversations about industry trends and emerging changes to the security landscape

Fulltime

Senior Commercial Channel Business Manager

Our Mission: At Palo Alto Networks®, we’re united by a shared mission—to protect...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Experience and knowledge of 2-Tier distribution models and managed services economics – familiarity with Cloud Service Provider (CSP) ecosystems is highly preferred
8+ years of Channel Sales or Ecosystem management experience in the Indian high-tech/cybersecurity market
Proven experience in leading channel and partner-led sales models with a strong ability to drive business through partners by building scalable GTM motions, enablement, and joint value propositions
Demonstrated success in building and leading high-performing ecosystem strategies in a fast-paced, high-growth environment
Year-over-year track record of managing a consistent run-rate business, driving forecast accuracy, and negotiating complex partner contracts
Highly driven and results-oriented individual with an execution mindset, strong sense of urgency, and entrepreneurial approach to transforming partner capabilities
Consistent track record of delivering revenue growth while maintaining a focus on long-term scalability and partner autonomy
Experience handling complex channel conflict and high-stakes negotiations with composure and a partner-centric approach
Exceptional influencing skills, both internally and externally – ability to build consensus across cross-functional teams and executive stakeholders
Strong communication and interpersonal skills – a collaborative leader who fosters alignment across sales, marketing, presales, and partner executive teams

Job Responsibility

Deeply understand the commercial partner landscape across India by developing strategic insights into distributor capabilities, MSSP business models, and cloud partner economics
Architect and drive the "run-rate" engine for the Distributor-managed business, ensuring a disciplined "stock-and-sell" motion that delivers predictable weekly revenue from mid-market and SMB segments
Modernize the ecosystem by identifying and recruiting the next generation of partners—specifically those with strong Cloud Service Provider (CSP) footprints (AWS/Azure/GCP)—and guiding them to build profitable Cloud Security practices
Consult with focus MSSPs to design, launch, and monetize managed security offerings (e.g., Managed SASE, MDR with Cortex) that align with market demand and drive "sell-with" revenue
Lead strategic planning for partner territory development, driving whitespace penetration and revenue expansion through the indirect channel
Foster a high-performance, execution-driven culture focused on forecast accuracy, deal registration discipline, and inventory planning with Distributors
Demonstrate strong business acumen by operationalizing the "Tri-Party" motion, helping Distributors and MSSPs leverage CSP Marketplaces (CPPO) to accelerate transaction velocity
Champion "Platformization" initiatives that move partners beyond firewall-only sales, enabling them to independently sell and deploy the full portfolio (Strata, Prisma Cloud, Prisma SASE, and Cortex)
Establish and uphold a culture of accountability, ensuring the ecosystem consistently meets and exceeds ambitious run-rate goals while remaining resilient in the face of market challenges
Serve as the connective tissue between Commercial Sales leadership, Marketing, and the Partner ecosystem, aligning teams toward shared Go-To-Market (GTM) outcomes

Practice Lead

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations. A proven track record of modernizing global service delivery models is essential
5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within a high-growth cybersecurity, cloud provider (AWS/Azure/GCP), or enterprise SaaS company
Exceptional capability to influence, build consensus, and drive massive organizational change across disparate executive teams spanning Product, Engineering, Sales, and Services
Solid understanding of how machine learning and Generative AI (GenAI) intersect with security operations. Candidates should possess a practical grasp of AI-driven SecOps (e.g., Cortex XSIAM), automated triage/incident orchestration, and the unique security governance/risks associated with safeguarding enterprise LLM deployments
Proven success building, scaling, and optimizing delivery methodologies, operational governance models, maturity frameworks, and KPIs within complex, matrixed global organizations
Stellar verbal, written, and presentation skills, with a demonstrated ability to translate highly complex technical, architectural strategies into clear, actionable operational plans for both technical engineers and C-suite audiences
Deep technical literacy in modern cybersecurity architectures. Direct experience with Cortex (XDR/XSIAM/XPANSE), Cortex Cloud, and Prisma Cloud (or highly equivalent enterprise EDR/XDR, SIEM/SOAR, and CNAPP solutions) is strongly preferred

Job Responsibility

Drive Regional Excellence: Own the application, localized adoption, and quality governance of global COE methodologies, ensuring they are tailored effectively to regional market dynamics and compliance realities
Cross-Functional Orchestration: Establish seamless alignment between Professional Services (PS) and Customer Success / Scale & Optimize (S&O) organizations to define unified delivery frameworks, joint handoffs, and customer success metrics
Executive Escalation & Governance: Serve as the definitive regional authority and escalation point for complex methodology, scoping, and execution challenges, resolving high-stakes delivery roadblocks before they impact customer health
Unified Lifecycle Management: Enforce and champion a cohesive, end-to-end customer journey that bridges the gap between initial implementation and long-term account value optimization/expansion
Operational Boundary Design: Define, refine, and optimize operational ownership boundaries between PS and CS, eliminating friction, clarifying roles, and ensuring frictionless transitions for customers
AI-Driven Standardization at Scale: Eradicate bespoke, one-off delivery approaches by designing, introducing, and enforcing highly repeatable, asset-driven execution models that leverage machine learning insights and autonomous AI playbooks to maximize delivery margins
Strategic Commercial Partnership: Partner directly with regional Sales, Customer Success leadership, and GTM executives to ensure delivery readiness dynamically matches fast-paced deal motions and enterprise customer expectations
Deal Architecture & Risk Mitigation: Advise on strategic, marquee, and complex enterprise deals by providing expert guidance on technical feasibility, scoping precision, risk mitigation, and delivery architecture
Field-to-Product Feedback Loop: Systematically capture and synthesize theater-specific insights, product limitations, and regional constraints into structured, data-driven telemetry for Global COE and Product/Engineering teams to shape the future product roadmap
Proactive Risk Management: Maintain deep, data-driven visibility into regional capacity, market demand, and delivery risks

Fulltime

Senior Commercial Channel Business Manager

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital ...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Experience and knowledge of 2-Tier distribution models and managed services economics
familiarity with Cloud Service Provider (CSP) ecosystems is highly preferred
8+ years of Channel Sales or Ecosystem management experience in the Indian high-tech/cybersecurity market
Proven experience in leading channel and partner-led sales models with a strong ability to drive business through partners by building scalable GTM motions, enablement, and joint value propositions
Demonstrated success in building and leading high-performing ecosystem strategies in a fast-paced, high-growth environment
Year-over-year track record of managing a consistent run-rate business, driving forecast accuracy, and negotiating complex partner contracts
Highly driven and results-oriented individual with an execution mindset, strong sense of urgency, and entrepreneurial approach to transforming partner capabilities
Consistent track record of delivering revenue growth while maintaining a focus on long-term scalability and partner autonomy
Experience handling complex channel conflict and high-stakes negotiations with composure and a partner-centric approach
Exceptional influencing skills, both internally and externally

Job Responsibility

Deeply understand the commercial partner landscape across India by developing strategic insights into distributor capabilities, MSSP business models, and cloud partner economics
Architect and drive the 'run-rate' engine for the Distributor-managed business, ensuring a disciplined 'stock-and-sell' motion that delivers predictable weekly revenue from mid-market and SMB segments
Modernize the ecosystem by identifying and recruiting the next generation of partners—specifically those with strong Cloud Service Provider (CSP) footprints (AWS/Azure/GCP)—and guiding them to build profitable Cloud Security practices
Consult with focus MSSPs to design, launch, and monetize managed security offerings (e.g., Managed SASE, MDR with Cortex) that align with market demand and drive 'sell-with' revenue
Lead strategic planning for partner territory development, driving whitespace penetration and revenue expansion through the indirect channel
Foster a high-performance, execution-driven culture focused on forecast accuracy, deal registration discipline, and inventory planning with Distributors
Demonstrate strong business acumen by operationalizing the 'Tri-Party' motion, helping Distributors and MSSPs leverage CSP Marketplaces (CPPO) to accelerate transaction velocity
Champion 'Platformization' initiatives that move partners beyond firewall-only sales, enabling them to independently sell and deploy the full portfolio (Strata, Prisma Cloud, Prisma SASE, and Cortex)
Establish and uphold a culture of accountability, ensuring the ecosystem consistently meets and exceeds ambitious run-rate goals while remaining resilient in the face of market challenges
Serve as the connective tissue between Commercial Sales leadership, Marketing, and the Partner ecosystem, aligning teams toward shared Go-To-Market (GTM) outcomes

Fulltime

Principal Solutions Architect, Cortex

Principal Architect role focusing on enhancing the productivity of field sales t...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years of experience as an end customer, a cybersecurity vendor or consultant
BSCS, equivalent degree or experience
Deep knowledge of security operations, SIEM, endpoint security and incident response
Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments
Solid fundamental background in principles and practices of networking and/or cloud computing
Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above)
Strong written and verbal communication and presentation skills
A "Whatever it takes" attitude and motivation to overcome obstacles
Robust problem finding and solving skills
Expect to travel a minimum of 50%+ of the weeks in the fiscal year

Job Responsibility

Serve as a trusted executive advisor responsible for influencing our clients’ cybersecurity transformation strategies and driving them to successful security outcomes
Enhance the productivity of field sales teams by delivering business-relevant consulting engagements to strategic prospects and customers
Lead, direct, and advise cross-functional teams to orchestrate strategic, advisory-style client engagements
Influence and empower customers to embrace the Palo Alto Networks platform by delivering authoritative architectural roadmaps
Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts
Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures
Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management
Identify and document the client's strategic transformation goals and priority outcomes
Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops
Demonstrate increased sales productivity through strategic architectural engagements

Fulltime

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Manager, Consulting Services (Cloud & Cortex)

Job Description

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