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Lead important customer initiatives that require specialized knowledge of the product and its operations, working closely with relevant teams (Engineering, Finance, Compliance and Legal) to ensure high-quality service and timely issue resolution
Develop and sustain strong connections with our European customers—including SMEs, enterprises, PSPs, and acquirers—serving as their reliable contact for support, performance evaluations, and development opportunities
Promote our products and services for our sales pipeline by cross-selling through Merchant Cloud and educating clients about what we offer such as Agentic Commerce, Network Tokenization and other services (ways of payment, authentication, fraud and more)
Drive continuous improvement in partner performance, identifying new growth opportunities and ensuring delivery against KPIs
Act as a SME for all aspects of the Merchant Cloud, leading discussions with both internal and external partners on how the product and its services work and why
Collect customer feedback and coordinate prioritization and delivery with the Global Product team
Assist in forecasting revenue, analyzing transaction data, monitoring regional KPIs, leadership reporting and pinpointing ways to maximize benefits for both the business and its customers.
Requirements
Strong understanding of payment gateways, acquiring, end-to-end transaction lifecycle/ processing, embedded finance, and digital commerce ecosystems
Fluent in English
Experience supporting products and clients in fintech or payments sectors
Experience in product management
Experience with reporting tools such as Salesforce and Tableau is a plus
Proven project management skills
Strong issue management skills
Strong analytical capabilities and attention to detail
Ability to work independently as well as collaboratively within a team
Exceptional communication and interpersonal skills
Proactive mindset towards solving problems and enhancing processes
Capacity to cooperate across teams and with external partners
Proficient in MS Office, especially PowerPoint and Excel
Experience in using AI tools or strong will to learn.
Nice to have
Experience with reporting tools such as Salesforce and Tableau is a plus