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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Manager Conference Services

Portugal · Job Posted March 03, 2026
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Job Description

Directs and motivates conference services staff while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the conference event. Identifies training opportunities and plans a strategy to accomplish goals.

Job Responsibility

  • Directs and motivates conference services staff while personally providing high quality service based on requirements and standards
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Provides clear and concise communications to everyone having ownership in the success of the conference event
  • Identifies training opportunities and plans a strategy to accomplish goals
  • Projects supply needs for the department
  • Applies knowledge of all laws, as they relate to an event
  • Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction
  • Adheres to and reinforces all standards, policies, and procedures
  • Maintains established sanitation levels
  • Manages departmental inventories and maintains equipment
  • Schedules banquet service staff to forecast and service standards, while maximizing profits
  • Assists team in developing lasting relationships with groups to retain business and increase growth
  • Manages department controllable expenses to achieve or exceed budgeted goals
  • Sets goals and delegates tasks to improve staff performance
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
  • Acts as a liaison to the kitchen staff
  • Leads shifts and actively participates in the servicing of conference events
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Ensures employees understand expectations and parameters
  • Strives to improve service performance
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Reviews comment cards and guest satisfaction results with employees
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
  • Observes service behaviors of employees and provides feedback to individuals
  • Monitors progress and leads discussion with staff each period
  • Participates in the development and implementation of corrective action plans
  • Attends and participates in all pertinent meetings

Requirements

  • High school diploma or GED
  • 2 years experience in the event management, food and beverage, or related professional area
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