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The Compliance Manager is a people leader responsible for overseeing the day-to-day performance, development, and operational execution of a team of Compliance Reviewers. This manager plays a critical role in scaling the Expert Transcript Library (ETL) Compliance function by driving team productivity, ensuring adherence to KPIs, maintaining transcript quality, and overseeing timely review and redaction workflows. You will own onboarding, training, and ongoing coaching of your team, while also partnering cross-functionally with Product, Content, Operations, and Engineering to identify gaps, execute process improvements, and help build the future of the ETL compliance program. This role is equal parts leadership, operational excellence, and collaboration on strategic initiatives designed to improve accuracy, turnaround time, and scalability.
Job Responsibility:
Manage, coach, and develop a team of Compliance Analysts, Associates, and Senior Associates
provide regular performance feedback and career development guidance
Own onboarding and ramp-up for new hires, ensuring they are trained effectively on transcript review workflows, risk frameworks, research expectations, and internal tools
Monitor employee KPIs - including quality, turnaround time, weekly throughput, and redline accuracy - and intervene proactively when performance gaps appear
Develop and refine operational workflows that support consistency, efficiency, and high-quality output across the ETL Compliance lifecycle
Identify process bottlenecks and propose scalable solutions to improve transcript throughput, reduce escalation friction, and strengthen quality controls
Apply and reinforce Tegus by AlphaSense compliance standards, ensuring all transcript review work adheres to regulatory expectations, internal policies, and client requirements
Collaborate with Compliance leadership to refine risk frameworks, audit mechanisms, and reviewer guidance documents
Requirements:
Experienced people manager with a track record of developing talent, managing performance, and building high-performing teams in an operations, compliance, legal services, research, or publishing environment
Strong understanding of compliance principles, risk mitigation, and handling sensitive or confidential information
Analytical, organized, and skilled at balancing quality, turnaround time, and operational efficiency
Comfortable operating in a fast-paced, high-volume environment with shifting priorities and multiple stakeholders
Excellent communicator who can influence cross-functionally and translate feedback into action
Curious, proactive, process-oriented, and passionate about continuous improvement
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