Manager, Community Behavioral Health Jobs

firsthand

Location:
United States, Morrow, GA

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Community Operations Manager is responsible for the operation of firsthand’s market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Community Operations Manager will ensure firsthand’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. The Community Operations Manager must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments.

Job Responsibility:

Serve as a Care Team Leader and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves
Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand’s mission
Work with Senior Director, Community Operations to expand firsthand’s local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
Support the management of individual and team performance to OKRs, effectively coaching community-based staff
Communicate key information, progress, and pain points to both internal staff and external partners
Lead recruitment of community-based staff in collaboration with the People team
Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff

Requirements:

Minimum five years operational leadership experience in a healthcare-focused business (preferably leading community-based teams)
Experience in an early-stage or growth company (preferred)
Bachelor’s or Master degree in social work/human services field and/or business administration
Ability to operate a vehicle (company vehicle may be provided), including a driver’s license that is active and in good standing
must be eligible to drive under Company insurance policy
Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
Strong management and supervisory skills, including organizing and leading initiatives
Ability to be flexible and adaptable to changing strategies and needs
Openness in sharing best practices and challenges with operational leadership team
Direct community experience working with individuals living with SMI
Proficiency with Google Office suite and Client Relationship Management (CRM) programs

Nice to have:

Experience supervising peer recovery specialists and/or community behavioral health staff is preferred
Experience in an early-stage or growth company (preferred)

What we offer:

base, equity (or a special incentive program for clinical roles) and performance bonus potential
physical and mental health, dental, vision
401(k) with a match
16 weeks parental leave for either parent
15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
supportive and inclusive culture

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager, Community Behavioral Health