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Manager, Commercial Renewals

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Culture Amp

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Location:
United States , Chicago

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Category:
Sales

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Contract Type:
Not provided

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Salary:

132000.00 - 155000.00 USD / Year
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Job Description:

We’re looking for a strategic and people-first leader to join our team as People Leader, Commercial Renewals. In this role, you’ll lead one of our Commercial Renewals teams, responsible for driving customer contract renewals, revenue retention, and long-term customer relationships. You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, cross-functional collaboration and consistent execution against retention and upsell targets.

Job Responsibility:

  • Lead the Commercial RM team responsible for driving customer contract renewals to achieve renewal and expansion goals
  • Drive a customer-first approach, ensuring timely and strategic engagement throughout the contract lifecycle
  • Provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal and expansion targets
  • Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency, while driving revenue growth and delivering exceptional customer experiences
  • Provide regular reporting on renewal and expansion forecasts, and risks to senior leadership
  • Foster a culture of accountability, collaboration, and continuous improvement

Requirements:

  • Ideally 1-3 years of experience in revenue roles focused on retention, expansion or new business
  • 1-2 years of experience managing a team
  • Proven background in the SaaS industry
  • Strong communication and presentation skills to engage with HR professionals and executives
  • Experience building and managing relationships within mid-market organizations
  • Experience with sales methodologies such as MEDDPICC, forecasting, negotiation tactics, value and team-selling and overall pipeline management
  • Proficiency in leveraging data and analytics for decision-making and influencing customer strategies
  • Highly organized, strong time management skills and proactive
What we offer:
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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