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As the Manager for Commercial & AV Claims, you will sit at the bleeding edge of the insurance industry. You are responsible for the claims performance and relationship health of Uber’s most complex commercial partners—including Autonomous Vehicle (AV) leaders like Waymo, Wayve, Nuro, WeRide, and Aurora, as well as large Fleet operators and Rental partners. This is not a traditional carrier management role. You are the architect of how claims are handled when there is no human driver, or when the 'driver' is a billion-dollar corporate entity. Your mandate is to design and enforce 'Industry Leading Claims' processes that protect these critical commercial relationships while optimizing the total cost of risk (TCOR) to ensure the sustainable growth of our AV and Fleet platforms. In this role, you will translate our 'Principled Performance' mission into the future of fleets and robotics.
Job Responsibility:
Commercial Partner Stewardship: Serve as the primary Claims liaison for Uber’s high-value commercial partners
Design AV & Fleet Protocols: Co-design specific 'Special Handling Instructions' for AV and Fleet partners
Orchestrate 'The Feedback Loop': Ensure that claims data flows seamlessly back to the partner and internal teams
Vehicle Repair SME & Velocity: Act as the technical authority on repairs
Complex Incident Management: Act as the first line of defense for high-profile incidents
Cross-Functional Process Design: Partner with 'New Mobility' and 'Uber for Business' to embed robust claims structures into commercial deals
Requirements:
5+ years of experience in claims strategy, vendor management, or insurance operations
Senior Stakeholder Experience: Demonstrated experience interacting with senior leadership
Diagnostic Capability: Strong ability to interpret complex claims data and identify operational root causes
Influence Without Authority: Proven ability to influence external stakeholders and drive change without direct authority
Future Mobility Experience: Exposure to Autonomous Vehicle risk, telematics-based claims, or heavy fleet operations
Process Architecture: Ability to build a claims process from scratch
Commercial Savvy: Understanding of how claims outcomes impact the P&L of a fleet business
Tech-Forward: Comfortable working with data-heavy environments and interpreting technical accident reconstruction data
Technical Repair Expertise: Operations-level understanding of vehicle repair lifecycles, damage analysis, and familiarity with NAFA CAFM or I-CAR Platinum / ASE B6 standards
High-Velocity Adaptation: Ability to thrive in a '0-to-1' environment
Generative AI Fluency: Demonstrated experience using LLMs to accelerate workflows. Proficiency in prompt engineering for complex tasks
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan