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We’re looking for a Manager, Commerce to join our growing Client Services team. As a Manager, Commerce, you will act as a primary partner for our clients, driving eCommerce strategy and execution across retailers and intermediaries. You will lead day-to-day client engagements, manage account teams, and own the delivery of best-in-class service and business growth for our clients. This is a dynamic, hands-on role that requires strong commercial acumen, digital commerce expertise, and the ability to collaborate across internal teams and stakeholders.
Job Responsibility:
Lead day-to-day commerce strategy and execution across retail and media channels
Develop and implement eCommerce strategies that drive sales, share, and profit for your clients across platforms (Amazon, Walmart, Instacart, etc.)
Lead regular client meetings and communications, providing performance updates, actionable insights, and proactive recommendations based on data analysis
Oversee and mentor junior team members, supporting their growth and ensuring quality standards in client deliverables
Collaborate with cross-functional teams to identify opportunities, resolve issues, and deliver integrated solutions for clients
Manage and monitor key business metrics, campaign performance, and budgets, ensuring alignment with client goals and KPIs
Drive business growth for clients by identifying and presenting new opportunities, trends, and incremental value Flywheel can deliver
Stay current on industry developments and marketplace changes, translating macro trends into tailored recommendations for clients
Contribute to internal best practice sharing, training sessions, and new business initiatives
Occasional travel, as required, based on client needs
Requirements:
Bachelor’s Degree or equivalent experience
4+ years of experience in digital commerce, retail media, or related fields, ideally with exposure to both retail and media sides of the business
Proven ability to manage multiple client relationships and deliver strong business results in a fast-paced environment
Experience leading or mentoring junior team members, with a collaborative and supportive approach
Strong business acumen, analytical ability, and comfort with data-driven decision making (advanced Excel skills a plus)
Excellent communication, presentation, and organizational skills
Demonstrated ability to proactively solve problems, manage priorities, and adapt to evolving client or business needs
Team player with a positive attitude, willingness to learn, and a desire to contribute to Flywheel’s growth and culture
A bias for action, ownership mentality, and comfort working with minimal supervision
Ability to translate complex data and trends into actionable recommendations for clients