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Manager, Cobrand Capabilities and Operational Excellence

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Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

93300.00 - 120500.00 USD / Year
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Job Description:

The Manager, Capabilities and Operational Excellence plays a critical role within the Cobrand Capabilities team, which is responsible for developing and implementing data and technical solutions that drive card-member acquisition and enhance the customer experience. This position requires close collaboration with Cobrand marketing, bank partners, and internal stakeholders to identify capability needs, align on scope and execution plans, and manage projects from development through launch and ongoing maintenance.

Job Responsibility:

  • Drive execution of day-to-day IT operations by working closely with the bank partners, Cobrand marketing teams, and IT partners
  • Collaborate with cobrand marketing team regarding upcoming initiatives
  • Own the relationship with Cobrand stakeholders to ensure the setup, monitoring, and maintenance of information flow
  • Provide project management of IT operations and data management activities
  • Deliver strategy and thought leadership for IT operations and data management issues
  • Provide continuous process improvement
  • Present updates to leadership on activity successes, issues, and action planning
  • Primary liaison with Serving team and resolution of customer-related issues
  • Timely responses to compliance related concerns that meet bank partners SLAs

Requirements:

  • 4-year degree from an accredited university in Business Administration, Marketing, Information Technology or related professional area
  • 4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
  • 2+ years of project management experience

Nice to have:

  • Strong verbal and written communication skills
  • Experience with Excel and analyzing data from multiple sources
  • Experience tracking day to day IT activities through systems, ie Jira
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • educational assistance
  • paid sick leave
  • PTO
  • minimum of 9 holidays annually

Additional Information:

Job Posted:
October 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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