Manager, Cobrand Capabilities and Operational Excellence, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Bethesda

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

93300.00 - 120500.00 USD / Year

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Job Description:

The Manager, Capabilities and Operational Excellence plays a critical role within the Cobrand Capabilities team, which is responsible for developing and implementing data and technical solutions that drive card-member acquisition and enhance the customer experience. This position requires close collaboration with Cobrand marketing, bank partners, and internal stakeholders to identify capability needs, align on scope and execution plans, and manage projects from development through launch and ongoing maintenance.

Job Responsibility:

Drive execution of day-to-day IT operations by working closely with the bank partners, Cobrand marketing teams, and IT partners
Collaborate with cobrand marketing team regarding upcoming initiatives
Own the relationship with Cobrand stakeholders to ensure the setup, monitoring, and maintenance of information flow
Provide project management of IT operations and data management activities
Deliver strategy and thought leadership for IT operations and data management issues
Provide continuous process improvement
Present updates to leadership on activity successes, issues, and action planning
Primary liaison with Serving team and resolution of customer-related issues
Timely responses to compliance related concerns that meet bank partners SLAs

Requirements:

4-year degree from an accredited university in Business Administration, Marketing, Information Technology or related professional area
4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
2+ years of project management experience

Nice to have:

Strong verbal and written communication skills
Experience with Excel and analyzing data from multiple sources
Experience tracking day to day IT activities through systems, ie Jira

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance
paid sick leave
PTO
minimum of 9 holidays annually

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Cobrand Capabilities and Operational Excellence